Senior Billing Success Manager – B2B SaaS

This is a fully remote position, open to applicants in United States.

📋 Description

• Onboard teams from startups to mid-sized markets, training their entire RCM staff on billing best practices and facilitating a seamless transition to the platform.

• Provide assistance to the sales team as required during the sales cycle for mid-market prospects.

• Act as a product specialist on our billing platform for mid-market teams, supporting sales and other departments as needed.

• Educate teams of all sizes on submission, posting, invoicing, AR, and other best practices related to Prompt as the need arises.

• Possess extensive knowledge of Prompt Reporting, Industry Accounting, and AR practices, delivering reporting training to teams of various sizes, particularly focusing on accrual accounting, AR reporting, and RCM KPI data.

• Exhibit advanced skills in Excel and data analysis, including the capability to organize, analyze, and interpret data sets to facilitate data-driven decision-making.

• Aid client accounting and finance teams in learning how to generate necessary reporting from the Prompt reporting suite.

• Maintain a thorough understanding of the complete revenue cycle and a foundational knowledge of the role EDI/ERA plays.

• Build and sustain relationships with client stakeholders and billing personnel.

• Recognize unique team requirements to assist in configuring and developing workflows with their new EMR/PM system.

• Cultivate and maintain a comprehensive understanding of our product offerings to effectively address incoming customer inquiries across our single-channel support system.

• Enhance customer satisfaction and loyalty by comprehending each customer’s unique and evolving needs, delivering value, and exceeding expectations.

• Offer guidance and expertise to billing success managers, team members, and interdepartmental partners.

⛳️ Requirements

• A Bachelor’s degree in a relevant field is preferred; substantial experience may be accepted in place of formal education.

• A minimum of 3 years in the medical billing industry is required.

• At least 2-3 years of billing experience in outpatient physical therapy clinics; substantial experience may be considered as a substitute.

• Experience working with or in mid-market RCM companies with 50 or more therapists, preferably in a success or RCM leadership role.

• Minimum of 2-3 years of leadership experience in RCM.

• A solid understanding of fundamental accounting principles is essential.

• Strong technical skills are required.

• Highly proficient in MS Excel.

• A passion for understanding and learning new software is essential.

• Possess strong written and verbal communication skills.

• Ready to thrive in a fast-paced environment, with occasional requirements to work beyond standard hours.

• Prepared to quickly advance within the role and assume greater responsibilities as required.

• Ability to work independently with minimal direction and oversight.

🏝️ Benefits

• Competitive salaries.

• Remote/hybrid work environment.

• Potential equity compensation for exceptional performance.

• Flexible PTO.

• Company-wide sponsored lunches.

• Company-paid disability and life insurance benefits.

• Company-paid family and medical leave.

• Medical, dental, and vision insurance benefits.

• Discounted pet insurance.

• FSA/DCA and commuter benefits.

• 401k.

• Complimentary access to digital fitness classes and wellness content.

• Recovery suite at HQ, featuring a cold plunge, sauna, and shower.