Senior Bilingual Business Analyst – Practice Lead

This is a fully remote position, open to applicants in Canada.

📋 Description

• Convert business requirements into comprehensive specifications and engage in high-level design and estimation activities.

• Develop software solutions that are in line with the solution architecture and technical roadmap.

• Collaborate closely with the development team to establish functional specifications and necessary system modifications, including non-functional requirements.

• Offer technical support and guidance during incidents or service disruptions to ensure prompt and effective resolutions.

• Create user-friendly solutions that enhance value for users.

• Decompose development tasks into manageable, user-focused increments.

• Partner with the software product owner (SPO) and key stakeholders in a matrix structure.

• Generate documentation for the user community, including release notes and guides.

• Document designs within set timeframes.

• Collaborate with developers and quality assurance teams to ensure a thorough understanding of designs and alignment of development efforts.

• Assist delivery teams (development and QA) to guarantee high-quality outputs.

• Oversee and mentor a team of business analysts, promoting their professional growth, engagement, and retention.

• Stabilize the team during transitions and cultivate a culture of collaboration and excellence.

• Navigate matrix structures and cross-functional relationships to ensure alignment and collective success.

⛳️ Requirements

• Bachelor’s degree in computer science, business analysis, administration, actuarial mathematics, or a related field.

• At least 5 years of relevant experience in business analysis or equivalent expertise in managing complex systems.

• Over 5 years of experience in team management, facilitation, or mentoring, preferably of analysts or similar roles.

• Familiarity with CRM solutions, pension and benefits systems, or other intricate enterprise systems.

• Exceptional synthesis skills and proficiency in understanding, systematizing, and simplifying technical concepts.

• Strong analytical capabilities.

• Proficient in understanding and utilizing common IT technologies.

• Agile mindset and knowledge of Agile/SAFe methodologies.

• Fluent in both French and English, spoken and written.

🏝️ Benefits

• The ability to work efficiently in a remote setting while achieving a healthy work-life balance.

• Access to modern and complex enterprise systems linked with world-class infrastructure, impacting thousands of customers through innovative technologies and methodologies.

• Lasting partnerships where your analyses and decisions will directly shape solutions that deliver real value to our clients.

• A hybrid role as both mentor and expert with team members, enabling you to establish a long-term technical strategy.

• A team that appreciates your expertise, fosters genuine collaboration, and values leadership built on mutual trust and respect.