Senior Benefits Specialist

This is a fully remote position, open to applicants in Alaska, +6 more states.

📋 Description

• Oversee all employee benefit programs, encompassing medical, dental, vision, life insurance, disability, retirement, and voluntary benefits.

• Manage daily benefits operations, including enrollment processing, life event modifications, terminations, payroll deductions, and ongoing operational support.

• Administer Canadian employee benefits programs in alignment with local regulations.

• Maintain precise and organized benefits records while ensuring data integrity across all HR systems.

• Act as the primary point of contact for all inquiries and concerns regarding employee benefits.

• Provide clear guidance on benefits eligibility, enrollment options, plan specifics, and qualifying life events.

• Conduct benefits orientations and enrollment meetings for new hires and during the annual open enrollment period.

• Prepare and distribute detailed benefits communications, plan summaries, quick reference guides, and enrollment materials.

• Address benefits issues and disputes promptly and professionally.

• Function as the main liaison between Macmillan Learning and all benefits carriers, vendors, and third-party administrators.

• Facilitate communication and coordination between our internal shared services team and external benefits partners.

• Serve as the primary daily contact for benefits carriers, brokers, vendors, and third-party administrators, ensuring timely resolution of issues and effective operational collaboration.

• Coordinate with vendors on billing, eligibility inquiries, claims processing, and plan updates.

• Direct employees and managers to appropriate third-party administrators for FMLA, disability, and other leaves of absence.

• Track and maintain organized records of all leave requests and accommodations to ensure compliance with legal requirements.

• Provide guidance and coordinate accommodations for employees with disabilities, ensuring adherence to the ADA and relevant laws.

• Manage the return-to-work process for employees on leave, including communication with both employees and managers.

• Stay informed about federal and state leave and accommodation laws (FMLA, ADA, workers' compensation) to ensure company compliance.

⛳️ Requirements

• Bachelor's Degree.

• 3+ years of experience in benefits administration, particularly in leaves of absence and accommodations.

• Comprehensive understanding of federal and state benefits-related laws, including FMLA, HIPAA, ADA, COBRA, and ERISA.

• Proven ability to independently manage complex benefits programs while delivering outstanding employee support and ensuring regulatory compliance.

• Exceptional attention to detail with strong organizational and record-keeping skills.

• Excellent communication and interpersonal abilities, capable of assisting employees at all levels, including managers and external partners.

• Ability to manage sensitive and confidential information with discretion and maintain strict confidentiality.

• Comfortable juggling multiple priorities in a fast-paced environment while ensuring accuracy and responsiveness.

🏝️ Benefits

• Competitive pay and bonus structure.

• Generous health benefits (Medical, Dental, Vision).

• Contributions to your 401k retirement account through Fidelity.

• Generous paid time off, sick leave, discretionary days, and paid holidays.

• Employee Assistance Program.

• Education Assistance Program.

• 100% employer-paid life and AD&D insurance.

• And much more!