Senior AWS Consultant

📋 Description

• Assist clients in embracing Amazon Connect solutions, ensuring effective implementation and contributing to successful outcomes for NeuraFlash, part of Accenture.

• Perform technology assessments and audits to uncover the necessity (from an ROI and outcomes standpoint) to transition to the CCaaS AWS Connect Platform, enhancing agent experience and productivity.

• Inform customers about the value proposition of AWS and engage in in-depth architectural discussions to guarantee solutions are tailored for effective cloud deployment.

• Lead business process evaluations with clients to grasp their needs and challenges. Aid in documenting these requirements to inform solution design.

• Convert overarching business objectives into actionable, clear, and well-structured user stories that development or implementation teams can utilize to create solutions.

• Serve as a bridge between technical teams and business stakeholders, articulating technical concepts in a clear and comprehensible manner while managing expectations and priorities.

• Collaborate closely with Solution Architects to review and endorse created Solution Designs, ensuring adherence to best practices and standards.

• Gather business requirements and partner with Solution Engineers, Solution Architects, and Practice Leads to develop estimates and timelines for Statements of Work.

• Provide end-user training and documentation for customers.

⛳️ Requirements

• Experience in customer-facing contact center roles.

• Familiarity with building integrations across WFM, CRM, and contact center solutions.

• Knowledge of communications protocols and APIs such as WebRTC and SIP.

• Proficiency in hands-on scripting/coding (e.g., Python, Java, C#, .NET, Node.js).

• Strong communication and presentation skills, with a high level of comfort engaging with executives, IT management, and clients.

• Experience in API integration.

• Excellent troubleshooting and debugging capabilities.

• Proficient with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.

• Understanding of automation tools and frameworks for software development, testing, and deployment, including Jenkins, GitLab CI/CD, CodeDeploy.

• Knowledge of contact center architecture.

• Background in technology/software sales, pre-sales, or consulting.

• Advanced understanding of AWS services and cloud architecture.

• Familiarity with Salesforce and Salesforce Service Cloud.

• Knowledge of contact center products from various platforms (Genesys, Cisco, Avaya, Twilio, etc.).

• Experience with Workforce Management solutions.

• Experience working with outbound dialers and campaign management.

• Familiarity with software development methodologies such as Agile and Scrum.

• AWS Cloud Practitioner Certification.

• AWS Developer Associate Certification or Professional.

• AWS Solution Architect Certification or Professional.

• Salesforce Certified Administrator.

🏝️ Benefits

• Remote & In-Person: Whether you choose to work from our headquarters in Massachusetts, one of our regional hubs, or as part of the over half of the NeuraFlash, part of Accenture family who work remotely, we prioritize keeping everyone connected and unified as one team.

• Travel: Prepare to pack your bags! For specific roles, travel is an exciting aspect of the job, with an expected travel commitment of up to 25%. If you love adventure and don’t mind a little jet-setting, this could be your chance to explore new locations while positively impacting clients.

• Flexibility: Have to take your dog to the vet, pick up the kids from school, or fetch the in-laws from the airport? We understand that a perfect 9-5 isn’t always feasible. If you need to step out for any of these reasons, it's perfectly fine! We foster a culture of trust and understanding, valuing quality work over the hours it takes to accomplish it.

• Collaboration: Your voice matters here! Working with a team of talented individuals, it’s natural to welcome suggestions and feedback on how to keep NeuraFlash, part of Accenture flourishing. Our executive team holds town halls and company meetings to address any suggestions or inquiries, regardless of their scale.

• Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. From arm wrestling contests to costume parties and ugly holiday sweater days, our teams love to have fun. While we work hard, we also make it a point to take time to celebrate both significant and small achievements together.