Senior Associate, IT Generalist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Develop, manage, and revise disaster recovery plans along with associated documentation.

• Assess and test disaster recovery plans, pinpoint deficiencies, record findings, and suggest enhancements.

• Organize disaster recovery drills, simulations, and related activities, capturing outcomes and lessons learned.

• Collaborate with IT teams to comprehend system dependencies, essential business functions, and recovery needs.

• Create and sustain disaster recovery runbooks, playbooks, and incident-response protocols.

• Provide support for disaster recovery tools, technologies, and activities in alignment with relevant standards and regulatory requirements.

• Implement project management methodologies to propel disaster recovery initiatives and customer implementations that meet defined requirements.

• Manage new and evolving external customer connectivity needs in coordination with customers and internal technology teams.

• Lead discussions with customer engineering teams and oversee technical follow-ups.

• Assist in customer quoting processes and act as a liaison among customers, sales, engineering, technology teams, and internal business partners.

• Monitor work, requirements, issues, and project activities utilizing Jira and ServiceNow.

⛳️ Requirements

• A degree or equivalent, typically requiring 4+ years of relevant experience.

• Over 4 years of relevant experience, including practical work in disaster recovery or business continuity.

• Proven experience in applying project management practices to disaster recovery initiatives and customer engagements.

• Demonstrated experience in customer-facing roles, coordinating customer requirements with technical teams.

• Solid understanding of data processing and computer/IT environments.

• Background in developing, maintaining, or supporting disaster recovery plans and documentation.

• Experience in participating or leading disaster recovery testing, exercises, or simulations.

• Familiarity with Jira and ServiceNow.

• Proven ability to organize and track multiple project activities, requirements, dependencies, or stakeholder deliverables.

• Experience in creating or updating technical runbooks, recovery procedures, playbooks, or similar operational documentation.

• Background in supporting disaster recovery standards, compliance, or regulatory initiatives.

• Experience in coordinating customer connectivity or other technology implementations for clients.

• Ability to work collaboratively across technical, customer, sales, and business teams.

• Must not require present or future sponsorship.

🏝️ Benefits

• Competitive compensation package.

• Opportunities for annual bonuses or long-term incentives may be available.

• Equity may be part of the compensation package.

• Comprehensive Total Rewards benefits package.

• Reasonable accommodations for job search or application processes.