Senior Associate, Field Support Technician – Engineering

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Install, configure, maintain, troubleshoot, and repair hardware and software systems and equipment for clients.

• Collaborate and coordinate with support teams and external partners.

• Serve as a service representative for designated customers.

• Participate in the on-call rotation schedule.

• Conduct preventive maintenance tasks.

• Ensure customer satisfaction is upheld.

• Manage equipment, parts, and inventory to fulfill service requests efficiently.

• Carry out installations, repairs, modifications, and assigned equipment tasks at customer locations, including after-hours work as necessary.

• Maintain clean, organized, and safe work environments.

• Complete all administrative tasks, reports, and mandatory training requirements.

• Deliver packages to courier depots or airports during emergencies or after standard courier pickup hours.

• Assist in the setup of commercial showcase events.

• Support the sales team as a service representative during negotiations and routine equipment performance assessments.

• Promote a culture of excellence and prioritize customer service.

• Adhere to McKesson Canada’s ILEAD and ICARE principles.

⛳️ Requirements

• Possess a clean driver's license.

• Hold a valid US Passport.

• Availability for travel from Monday to Friday.

• Have a reliable vehicle for local service calls.

• Reside in Pennsylvania.

• Obtain a college degree in Electronics, Robotics, or Electro-mechanics.

• Have 2-5+ years of experience as a Field Service Technician (FST).

• Experience in troubleshooting and repairing pneumatic and robotics systems is advantageous.

• Familiarity with complex electronic control systems, troubleshooting, and repair is a plus.

• Experience in the healthcare or pharmaceutical sector is beneficial.

• Knowledge of Hospital Automation and healthcare automation is an asset.

• Capability to learn and comprehend McKesson APS equipment functionalities.

• Possess excellent interpersonal customer service skills.

• Demonstrate effective communication with individuals from diverse backgrounds.

• Relevant field-based technical customer service experience is a significant advantage.

• Strong written and verbal communication skills.

• Ability to manage multiple competing priorities in a fast-paced environment.

• Maintain a customer-first mindset, be team-oriented, and have a positive attitude.

• Ability to work independently with minimal supervision.

• Capable of working autonomously in the field.

• Ability to collaborate with different departments to resolve customer issues.

• Must possess and maintain a valid driving license.

• Frequent regional travel and occasional travel throughout Canada.

• Availability for after-hours and weekend on-call support and installations.

• Ability to lift boxes and equipment weighing up to 30 kg and perform installation tasks in cabinetry and elevated areas.

🏝️ Benefits

• Mileage reimbursement for local service calls.

• Potential for annual bonuses or long-term incentive opportunities.

• Competitive compensation package as part of Total Rewards.

• Home-based job opportunities may be available depending on location.