Senior Associate, Business Operations – Strategy

This is a fully remote position, open to applicants in Malaysia.

📋 Description

• Transform the ANZ General Manager's priorities into organized requests for Product, Operations, Clinical, Legal, and Revenue, ensuring each is tracked to completion.

• Facilitate the weekly ANZ-to-HQ status meetings and escalate decisions to the GM as necessary.

• Maintain an up-to-date register of ANZ strategic initiatives, detailing owners, status, dependencies, and next steps.

• Oversee the HQ aspects of new client go-lives, which includes product configuration, clinical resource allocation, and operations setup.

• Manage 3–5 ANZ initiatives simultaneously, guiding them from scope definition to outcome delivery.

• Draft structured Product requirements and identify potential delays before they pose a risk to clients.

• Conduct research on competitor proposals and pricing, develop the 2027 value proposition and pricing strategy, and analyze market SLA gaps.

• Create business cases and briefing materials for leadership meetings.

• Ensure accurate weekly data entry in the ANZ HubSpot pipeline.

• Own the ANZ data for the monthly business review, formatted to regional standards.

• Identify pipeline coverage gaps at least three months prior to the end of each quarter.

• Lead Go/No-Go evaluations on new tenders while maintaining the established criteria.

• Manage compliance pre-checks, encompassing insurance, Fair Jobs Code, data sovereignty, and accreditation.

• Assist the RFP specialist with priority bids and oversee the scope and costs of external bid consultants.

• Coordinate ANZ personnel processes, office operations, and the non-commercial administrative tasks of the GM.

⛳️ Requirements

• 3–6 years of experience in management consulting, strategy and operations, business operations, or commercial roles, preferably within a scaling B2B or SaaS environment.

• Proven ability to take an initiative from an incomplete brief to a successful outcome with minimal supervision.

• Experience in influencing senior stakeholders across various functions, including effectively communicating "no" or "not now" to senior individuals.

• Comfort with ambiguity: capable of making decisions based on incomplete information and adapting rather than awaiting certainty.

• Strong commercial and financial acumen, including pricing, margin analysis, business case development, and pipeline evaluation.

• Disciplined project management skills: maintaining registers, cadence, and follow-through without the need for reminders.

• Proficient in clear and concise writing for executive audiences.

• Experience with HubSpot or similar CRM systems, along with proficiency in reporting and dashboard tools.

• Familiarity with tenders, procurement processes, or regulated industries such as health, insurance, or government sectors.

• Knowledge of the Australian market, EAP, workplace mental health, or psychosocial risk management.

• Confident and practical application of AI tools to enhance efficiency.

🏝️ Benefits

• Global company – engage in a diverse environment with colleagues from nearly 20 countries.

• Generous leave policy – ample time off to rest and rejuvenate.

• Christmas week off – a company-wide break during Christmas, separate from your annual leave.

• Birthday leave – enjoy a day off to celebrate your birthday.

• Quarterly mental health days – one day off each quarter dedicated to your well-being.

• Flexible work arrangements – adapt your work style to fit your lifestyle and objectives.

• Work-life balance – a culture that prioritizes personal time and long-term health.

• Medical coverage – comprehensive insurance for your peace of mind.

• Performance bonus – recognition and rewards for high performance.

• Development budget – an annual allowance to support your professional growth.

• Mental health support – premium access to our mental health app and resources, along with a dedicated budget for clinical and psychiatric care.

• Socials and communities – regular non-work events and activities to foster connections and enjoyment.