Senior Business Analyst – Operations Governance

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Acquire knowledge of utilization management, claims operations, IT operations, and call center operations.

• Cultivate subject-matter expertise in the company's technical and operational domains.

• Offer operational insight to client services and client operations managers in the investigation and resolution of issues and requests.

• Collaborate with Operations Product Owners to develop, oversee, maintain, and refine backlogs.

• Create presentations and conduct analyses to support Operations Product Owners’ communications with senior management.

• Convert business rules into pathway algorithms and assess existing pathways for operational efficiencies.

• Document and uphold business workflows, pathways, and requirements, or assist central teams in managing these functions.

• Partner with key leaders to implement projects.

• Support Agile Product Owners in executing enterprise initiatives, including the eviCore Platform, Universal Clinical Experience, and Universal Provider Experience.

• Lead and provide subject-matter expertise in collaboration with client services, claims, implementations, clinical, non-clinical, and IT teams to create scopes of work and level-of-effort estimates.

• Oversee overall operations backlogs and identify opportunities to enhance operational performance.

⛳️ Requirements

• High School diploma or GED is required.

• Bachelor’s Degree is preferred.

• A minimum of 2 years of experience in healthcare operations or a technology-related function.

• Proven track record of leading initiatives aimed at operational improvement in technology and/or healthcare sectors.

• Proficient in MS Word, Excel, and PowerPoint.

• Familiarity with Visio is preferred.

• Capability to learn basic SQL queries as necessary.

• Ability to collaborate with various business partners and organize effectively.

• Excellent verbal and written communication skills.

• Understanding of requirements creation and development.

• General knowledge of conditional logic.

• Preferred ability to read HTML, JAVA, and Visual Basic for Applications.

• Experience with Agile methodologies is a plus.

• Home internet connection through cable broadband or fiber optic service with a minimum of 10Mbps download and 5Mbps upload speed when working remotely.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical insurance coverage.

• Vision insurance coverage.

• Dental insurance coverage.

• Well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-paid life insurance.

• Tuition reimbursement available.

• Minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• Remote work arrangement.

• Requirement for cable broadband or fiber optic internet service for home-based work.