Business Operations Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Investigate escalated issues faced by customers and providers utilizing CRM and internal data tools, tracing these issues back to their root causes.

• Map provider data, agency processes, and internal workflows to pinpoint areas where processes may be breaking down.

• Analyze case and usage data to uncover recurring issues, identify risks of revenue loss, and detect potential violations.

• Collaborate with Operations and providers to outline technical requirements, aiding in the resolution of issues and the enhancement of processes.

• Work in partnership with Operations, Development, and Product teams to suggest changes in processes, reports, dashboards, or product improvements.

• Document findings and suggestions for colleagues, managers, and product owners.

• Engage with customers as necessary.

• Maintain a comprehensive understanding of Fleetworthy services.

⛳️ Requirements

• This is an entry-level position; no prior experience in tolling or transportation is necessary.

• A natural systems thinker with a curiosity about how different processes are interconnected.

• Comfortable working with technology and data, including spreadsheets, CRM records, and reports.

• Basic Excel skills are expected; advanced Excel skills are considered a plus.

• Possess strong analytical and problem-solving abilities.

• Excellent time management skills and attention to detail are essential.

• Outstanding interpersonal and professional communication skills when interacting with both internal and external customers.

• Ability to work both independently and as part of a team.

• Capability to contribute to a collaborative team environment.

• Demonstrated alignment with Fleetworthy Core Values.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• A supportive and inclusive work environment.