Senior ARI Specialist

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Manage rate loading inquiries and tickets submitted to the ARI Intake board, overseeing the process from initial triage to final resolution — ensuring accuracy, timely responses, and effective communication with stakeholders for each request.

• Analyze, diagnose, and resolve intricate rate discrepancies across our supply systems, which include GDS-sourced rates and directly loaded property content.

• Develop and maintain SQL queries in our data warehouse to confirm rate accuracy, highlight coverage gaps, and respond to ad-hoc inquiries from Sales, Partnerships, and Supply leadership.

• Create Python scripts and automation solutions to optimize repetitive rate-loading and auditing processes — minimizing manual tasks and enhancing consistency.

• Oversee and enhance Salesforce-based reporting and workflows utilized to monitor partner rate programs, requests, and their lifecycle.

• Generate weekly and monthly dashboards that track rate quality, coverage, and operational performance relative to SLAs.

• Collaborate with Sales, Account Management, and Supply leadership to convert rate signals into actionable steps — identifying risks, suggesting interventions, and aiding in the prioritization of engineering and partner outreach.

• Develop and manage SOPs and process documentation as rate operations expand.

• Recognize opportunities for automation and process improvements and drive them to completion in collaboration with Engineering and Data.

⛳️ Requirements

• A minimum of 3 years in a technical operations, business analyst, or analytics role — preferably with experience in rate management, pricing operations, or inventory management.

• Proficient in SQL — capable of independently writing queries against a modern data warehouse (such as Snowflake, Redshift, or BigQuery) to investigate and validate data.

• Practical experience with Salesforce — including reports, dashboards, and ideally basic flow or object configuration.

• Proficiency in Python — comfortable writing scripts to manipulate data, interact with APIs, and automate repetitive tasks. (You don’t need to be a software engineer, but you should be able to write real, reusable code.)

• Strong analytical skills combined with a proactive ownership mentality — “driver, not passenger.”

• Excellent command of written and spoken English, with the ability to communicate effectively across U.S.-based Sales, Supply, and Engineering teams.

• Comfortable working remotely and managing your own workload in a dynamic environment.

🏝️ Benefits

• Compensation: Competitive base salary aligned with role and experience, alongside opportunities for bonuses, commissions, and equity.

• Benefits: Explore our comprehensive list at engine.com/culture.

• Environments for Success: Different roles have distinct needs regarding the environments that foster success, which is why we offer a hybrid-hub model. Whether you are working in one of our fantastic offices or fully remote, we will ensure you have the necessary resources to thrive.