Senior Application Specialist

This is a fully remote position, open to applicants in Morocco.

📋 Description

• Join a dynamic team that operates on a rotating shift schedule for 24/7 coverage.

• Revise and enhance training and support documentation.

• Address and manage both new and ongoing trouble tickets (commonly referred to as “on-call duty”).

• Provide tier 1 support level solutions, such as restarting applications.

• Record troubleshooting procedures, status updates, diagnostic findings, and root cause analyses.

• Collaborate with higher tier support as needed, including engaging with vendors.

• Prepare incident outage reports.

• Implement established procedures and carry out mass updates.

• Take part in Change Management initiatives.

• Fulfill predefined periodic checklists and propose suggestions for automation improvement.

⛳️ Requirements

• Proficient in English.

• Over 5 years of experience in Application Support.

• More than 5 years in Element or Fault Management Systems.

• At least 5 years of Networking experience (L1/L2).

• Over 5 years of Scripting experience: Shell, Bash, Python.

• More than 5 years of experience with Operating Systems (Linux/Unix/Windows), Databases (SQL/Oracle), and Security.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development.

• Flexible work environment.

• Health and wellness programs.