Senior Analytics Engineer

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Assess the usage, adoption, costs, and satisfaction levels of corporate tools.

• Produce usage and cost data to facilitate vendor management during contract renewals.

• Maintain a continuous overview of the tools portfolio, including trend monitoring and alerts.

• Evaluate volume, cycle time, SLAs, rework, and bottlenecks within Service Management workflows.

• Spot opportunities for automation, simplification, and self-service, along with estimated benefits.

• Establish and monitor efficiency and service experience metrics.

• Conduct comprehensive studies from initial inquiries to recommendations, encompassing opportunity sizing and business cases.

• Convert analyses into coherent narratives for leadership and executive discussions.

• Create executive presentations and reports to support decisions related to investment, renewal, and prioritization.

• Assist in product discovery and define success metrics for the team’s offerings.

• Develop data products from discovery through to adoption.

• Construct and maintain layered data models ensuring quality, documentation, and a unified definition for each metric.

• Design dashboards for leadership and operational teams, linked to specific inquiries or decisions.

• Integrate data sources such as ServiceNow, Jira, tool usage data, and financial databases.

• Automate data collection and recurring processes using SQL and Python.

• Collaborate with the engineering analytics team, leveraging the existing data infrastructure.

⛳️ Requirements

• Proven experience with analyses and data products that have influenced decisions, including conclusions and recommendations.

• Proficiency in advanced SQL and familiarity with Databricks, BigQuery, or another cloud data platform.

• Experience in creating dashboards for both executive and operational audiences.

• Strategic communication abilities, with a knack for distilling complex topics into clear messages for decision-makers.

• Strong business acumen and independence in structuring ambiguous problems.

• Critical thinking skills regarding metrics, biases, and data constraints.

• Careful management of sensitive data, ensuring compliance with Brazil’s LGPD, anonymization, and access controls.

• Expertise in advanced SQL and Python, alongside experience in Databricks.

• Familiarity with BI tools for executive and operational dashboards.

• Experience working with ServiceNow, Jira, and Confluence; corporate tool usage data; and financial databases.

• Utilization of tools like Claude and Gemini to expedite exploration, documentation, and synthesis.

• Proficient in Python for exploratory analysis and automation.

• Knowledge of ITSM data, such as ServiceNow or Jira Service Management, and process analysis.

• Experience with people analytics or HR data.

• Education or background in product management and discovery.

🏝️ Benefits

• Base salary

• Variable compensation package* (profit-sharing, long-term incentive plan, or commission—provided according to role eligibility and not offered as a free choice)

• Health and dental insurance with copayments (except for employees with disabilities, who are not subject to copayments)

• Verde Virtual Hospital: 24/7 telemedicine team

• Prescription drug subsidy

• Meal and/or food allowance – Pluxee*

• Childcare assistance (for children up to 5 years and 11 months old)

• Assistance for employees with children with disabilities

• Life insurance

• Fuel or commuting allowance*

• Home office allowance* (for hybrid or remote contracts only)

• Welcome kit for new parents

• SESC partnership*

• Education benefit – internal self-development platform (Studa and Stone Library)

• Acolhe360º – free emotional support

• Quick massage and on-site clinic*

• Wellhub

• TotalPass

• Pet Club

• Flash

• Férias&Co

• Transportation voucher

• Allya

• Educational partnerships