Senior Analyst, Software Development Engineering

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Deliver production support for essential business applications

• Diagnose technical problems and production-related incidents

• Collaborate with engineering, product, QA, and business stakeholders to investigate and resolve incidents

• Conduct root cause analysis

• Apply code fixes and enhancements to applications

• Provide support for enterprise applications developed on Java, Angular, APIs, and cloud platforms

• Ensure system reliability and performance for the PBM business

• Participate in application support, system improvements, and ongoing enhancement initiatives

• Review application logs, monitoring dashboards, and system alerts to identify production issues

• Engage in incident management, problem management, and change management processes

⛳️ Requirements

• 5–8 years of experience in software development, application support, or production support environments

• Strong practical experience with Java, Spring Boot, REST APIs, and microservices-based applications

• Proficiency in developing and maintaining front-end applications using Angular, TypeScript, HTML, and CSS

• Experience in troubleshooting and supporting enterprise applications in Azure, GCP, or AWS cloud settings

• Solid understanding of SQL and database technologies such as Oracle, SQL Server, or PostgreSQL

• Experience in analyzing application logs, monitoring dashboards, and system alerts

• Familiarity with CI/CD pipelines, version control systems, and DevOps methodologies

• Understanding of distributed systems, API integrations, and performance troubleshooting of applications

• Experience with processes for incident management, problem management, and change management

• Excellent analytical, communication, and problem-solving capabilities

• Ability to thrive in a collaborative, fast-paced, customer-centric environment

• Preferred: experience in supporting healthcare, PBM, or other highly regulated fields

• Preferred: knowledge of EDI transactions, file transfer protocols, and system integrations

• Preferred: familiarity with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, Grafana, or similar

• Preferred: understanding of Docker and Kubernetes

• Preferred: experience working within Agile development teams

• Preferred: knowledge of AI-assisted development tools like GitHub Copilot, Cursor, or Claude Code

• Preferred: understanding of security, compliance, and data privacy best practices

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field is preferred

• An equivalent combination of education, professional training, and relevant experience will be considered

🏝️ Benefits

• CVS Health bonus, commission, or short-term incentive program in addition to the base pay range

• Medical coverage

• Dental coverage

• Vision coverage

• Paid time off

• Retirement savings options

• Wellness programs

• Additional resources supporting physical, emotional, and financial well-being, based on eligibility