Senior Analyst, Operating Effectiveness – Workflow Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire knowledge of utilization management, claims operations, IT operations, and call center operations.

• Cultivate subject-matter expertise in the technical and operational facets of the company.

• Offer operational insights to client services and client operations managers in investigating and addressing issues and requests.

• Collaborate with Operations Product Owners to develop, oversee, maintain, and refine backlogs.

• Create presentations and perform analyses to support Operations Product Owner communications with senior management.

• Convert business rules into pathway algorithms and assess existing pathways for operational efficiencies.

• Document and sustain business workflows, pathways, and requirements, or assist central teams in managing these functions.

• Partner with key leaders to implement projects.

⛳️ Requirements

• High School diploma or GED is mandatory; a Bachelor’s Degree is preferred.

• Minimum of 2 years of experience in healthcare operations or a technology-related role.

• Proven track record of leading initiatives aimed at operational enhancement in technology and/or healthcare sectors.

• Proficient in MS Word, Excel, and PowerPoint; familiarity with Visio is preferred.

• Ability to learn basic SQL queries as necessary.

• Capacity to collaborate with various business partners and organize efficiently.

• Excellent verbal and written communication skills.

• Understanding of requirements creation and development processes.

• General comprehension of conditional logic.

• Ability to read HTML, JAVA, and Visual Basic for Applications is preferred.

• Agile experience is a plus.

• Home internet connection through cable broadband or fiber optic service with a minimum of 10 Mbps download and 5 Mbps upload speeds is required for remote work.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental benefits starting from day one.

• Access to well-being and behavioral health programs.

• 401(k) plan.

• Company-funded life insurance.

• Tuition reimbursement available.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence provided.

• Remote work arrangement offered.

• Requirement for cable broadband or fiber optic internet service for home working.