Senior Analyst, Operating Effectiveness – Workflow Automation

This is a fully remote position, open to applicants in United States.

📋 Description

• Acquire knowledge of utilization management, claims operations, IT operations, and call center processes.

• Cultivate technical and operational subject-matter expertise.

• Offer operational insights to client services and client operations managers while investigating and resolving issues and requests.

• Collaborate with Operations Product Owners to develop, monitor, maintain, and refine backlogs.

• Create presentations and perform analyses to support communication between Operations Product Owners and senior management.

• Convert business rules into pathway algorithms and assess current pathways for operational efficiencies.

• Document and uphold business workflows, pathways, and requirements, or assist central teams in managing these functions.

• Partner with key leaders to execute projects.

• Support Agile Product Owners in delivering enterprise initiatives such as the eviCore Platform, UCX, and UPX.

• Develop scopes of work and level-of-effort estimates in collaboration with cross-functional organizations.

• Track operations backlogs and identify opportunities to enhance or improve operational performance.

⛳️ Requirements

• High School diploma or GED is required.

• A Bachelor’s Degree is preferred.

• Minimum of 2 years of experience in healthcare operations or technology functions.

• Proven success in leading initiatives aimed at operational enhancements in technology and/or healthcare sectors.

• Proficiency in MS Word, Excel, and PowerPoint; experience with Visio is preferred.

• Capability to learn basic SQL queries as necessary.

• Ability to collaborate effectively with various business partners and organize tasks efficiently.

• Strong verbal and written communication skills.

• Understanding of the creation and development of requirements.

• General knowledge of conditional logic.

• Preferred ability to read HTML, Java, and Visual Basic for Applications.

• Agile experience is a plus.

• Home internet service through cable broadband or fiber optic with a minimum of 10 Mbps download and 5 Mbps upload when working remotely.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off per year.

• Paid holidays.

• Leaves of absence.