Senior Analyst, GME Solutions

This is a fully remote position, open to applicants in Tennessee, +2 more states.

📋 Description

• Deliver email, case, and phone support for routine inquiries and escalated situations

• Oversee auditing activities, pinpoint gaps, trends, and risks, and implement corrective measures

• Lead User Acceptance Testing (UAT), regression testing, and validation of system modifications

• Ensure comprehension of business requirements and identify potential impacts or risks

• Work collaboratively with hotel and corporate teams to address discrepancies and promote proactive enhancements

• Conduct regular system quality evaluations to boost performance, compliance, and user experience

• Spearhead the development of process documentation, governance frameworks, and best practices

• Offer guidance to Analysts and facilitate knowledge sharing throughout the team

• Serve as the escalation contact for intricate system, process, and support challenges

• Coordinate the creation and upkeep of knowledge articles and resolutions

• Drive governance plans and assist in the implementation of Hilton standards, policies, and best practices across sales solutions

• Report to the Director of GM&E Solutions

⛳️ Requirements

• A minimum of three (3) years of professional experience in the Hospitality/Travel industry

• At least two (2) years of experience with Delphi.fdc and MeetingBroker

• Experience in supporting systems, projects, or related business operations

• Proficient in Microsoft applications, including Excel, Word, PowerPoint, and Outlook

• Willingness to travel up to 20% if necessary

• Advanced skills in Excel, including VLOOKUP and pivot tables

• Salesforce Administrator Certification is a plus

🏝️ Benefits

• Enjoy 110 nights of significantly discounted travel, with room rates starting as low as $40/night through the Go Hilton travel program

• Employee stock purchase program (ESPP) offering Hilton shares at a 15% discount

• Paid parental leave for eligible Team Members, including partners and adoptive parents

• Access to personalized caregiving concierge services

• Crisis Concierge support for both practical and emotional care

• Complimentary counseling and support through the Employee Assistance Program (EAP)

• Generous paid time off (PTO)

• Comprehensive health and welfare benefits, including health plans, dental cleanings, and vision coverage

• Retirement plans

• Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan

• Option for remote work