Senior Analyst – Facilities Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage inbound and outbound communications including calls, emails, chat interactions, and various facility management requests.

• Evaluate customer needs and create targeted response strategies to enhance satisfaction outcomes.

• Establish and nurture professional relationships with client personnel through proactive engagement.

• Collaborate with cross-functional teams to design and execute process enhancements.

• Work with internal teams and external vendors to ensure timely and effective solutions.

• Develop and oversee detailed work orders, track progress to completion, and keep stakeholders informed.

• Personally address customer issues and take responsibility from initial contact to full resolution.

• Escalate urgent matters to senior leadership or specialized technical teams.

• Assist in conducting root cause analyses for recurring or significant customer issues.

• Spearhead team training and development initiatives.

• Guide new team members through buddy programs and knowledge-sharing practices.

• Maintain a thorough understanding of policies, procedures, and compliance standards.

• Operate within defined service level agreements while exceeding client expectations.

• Engage in strategic planning and policy development discussions.

⛳️ Requirements

• Exceptional verbal and written communication skills in English.

• Advanced knowledge of computer functions within the MS Office Suite.

• Strong organizational and time management skills.

• Proficient in reporting, analytics, and presentation skills.

• Flexibility to work on shifting or rotating schedules.

• Experience in supporting Global Region services is a plus.

• Bachelor’s degree is preferred.

• Minimum of 1-year tenure in the current role/Service Line.

• No policy infractions on record for the past six months.

• For internal applicants only.

🏝️ Benefits

• Health, financial, and personal well-being resources and support.

• Opportunities to enhance personal and financial security through benefits programs.

• Commitment to equal employment opportunity.

• Reasonable accommodations for individuals with disabilities.

• Opportunities for career growth and development.

• Access to knowledge and tools to take ownership of your success.