Senior Analyst – Facilities Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage inbound and outbound communications including calls, emails, chats, and various facility management requests.

• Evaluate customer requirements and devise tailored response strategies.

• Establish and nurture professional relationships with client staff through proactive engagement.

• Work collaboratively with cross-functional teams to drive enhancements and improve processes.

• Liaise with internal departments and external vendors to ensure prompt solutions.

• Generate and oversee work orders until their completion.

• Address customer concerns from the initial interaction to full resolution.

• Elevate critical issues to senior management or specialized technical teams as necessary.

• Assist in conducting root cause analyses for persistent or significant issues.

• Spearhead training and development initiatives for the team.

• Guide new team members through mentorship programs and knowledge-sharing efforts.

• Keep abreast of relevant policies, procedures, and compliance standards.

• Function within service level agreements while striving to surpass client expectations.

• Engage in strategic planning and policy formulation discussions.

⛳️ Requirements

• Exceptional verbal and written communication skills in English.

• Advanced skills in computer operations, particularly within the MS Office Suite.

• Strong organizational and time management abilities.

• Proficient in reporting, analytics, and presentation skills.

• Openness to working on shifting or rotating schedules.

• Experience in supporting services for Global Regions is a plus.

• Bachelor's degree is preferred.

• Minimum of 1-year experience in the current role or service line.

• No policy infractions on record for the past six months.

• Applicable to internal candidates only.

🏝️ Benefits

• Resources and support for health, financial, and personal well-being.

• Opportunities to enhance personal and financial security via benefits programs.

• Commitment to being an equal opportunity employer.

• Provision of reasonable accommodations for individuals with disabilities.