Senior Analyst – Facilities Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Manage incoming and outgoing calls, emails, chat interactions, and on-the-spot facility management requests.

• Evaluate customer requirements and formulate tailored response strategies.

• Establish and nurture professional relationships with client representatives through proactive engagement.

• Work in collaboration with cross-functional teams to enhance processes and implement improvements.

• Liaise with both internal teams and external vendors to guarantee timely solutions.

• Generate comprehensive work orders and track their progress until completion.

• Address customer concerns and take responsibility from the initial contact to full resolution.

• Refer critical issues to senior management or specialized technical teams when necessary.

• Assist in conducting root cause analyses for recurring or significant issues.

• Lead initiatives for team training and development.

• Handle customer inquiries with precise information gathering and prompt communication with stakeholders.

• Keep abreast of policies, procedures, and compliance regulations.

• Guide new team members through buddy programs and sharing of knowledge.

• Operate within service level agreements while surpassing client expectations.

• Engage in strategic planning and policy formulation sessions.

⛳️ Requirements

• Outstanding verbal and written communication skills in English.

• High level of proficiency in computer operations within the MS Office Suite.

• Strong organizational and time management skills.

• Proficient in reporting, analytics, and presentation abilities.

• Flexibility to work on shifting or rotating schedules.

• Experience in supporting Global Region services is preferred.

• Bachelor’s degree is preferred.

• Minimum of 1 year in the current role/Service Line.

• No policy violations on record for the past six months.

• Must be an internal candidate meeting the tenure and policy-record criteria.

🏝️ Benefits

• Resources and support for health, financial, and personal well-being.

• Opportunities to enhance personal and financial security through benefit programs.

• Commitment to equal opportunity employment.

• Reasonable accommodations available for individuals with disabilities.

• Prospects for career advancement and meaningful opportunities.

• Access to knowledge and resources to achieve personal success.

• Initiatives promoting diversity and inclusion.