Senior Analyst – Facilities Admin

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assess client needs and create tailored service strategies.

• Build and maintain strong professional relationships with clients through proactive engagement.

• Take full responsibility for the customer journey from the first inquiry to the final resolution.

• Address client issues via phone calls, emails, and chat communications.

• Configure various elements including properties, companies, users, service level agreements, issue types, notifications, permissions, dashboards, data, integrations, invoices, vendors, and stack plans.

• Use expert judgment to pinpoint scenarios that necessitate escalation.

• Assist with root cause analysis for ongoing or significant client issues.

• Oversee customer inquiries from start to finish and provide updates to stakeholders.

• Collaborate with cross-functional teams to enhance operations and refine processes.

• Lead team training and development initiatives.

• Guide new team members through knowledge sharing.

• Participate in strategic planning and policy development efforts.

⛳️ Requirements

• Exceptional verbal and written communication skills in English.

• Advanced skills in computer functions, particularly within the MS Office Suite.

• Strong organizational and time management abilities.

• Proficient in reporting, analytics, and presentation skills.

• Flexibility to work on rotating or shifting schedules.

• Experience in supporting services for global regions is a plus.

• Bachelor’s degree is preferred.

• Minimum of one year in the current role or service line.

• No policy infractions on record for the past six months.

• For internal applicants only.

🏝️ Benefits

• Access to benefits and resources that promote health, financial, and personal well-being.

• Opportunities to enhance both personal and financial security.

• Commitment to equal opportunity employment.

• Reasonable accommodations available for individuals with disabilities.

• Career development resources, knowledge, and tools to facilitate personal success.

• Personalized JLL job alerts.