Senior Analyst, Client Insights

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the analytical liaison between Sales and both prospective and existing merchants, converting data and analysis into business cases, pricing models, and persuasive financial narratives for potential clients.

• Collaborate with Merchant Success to develop analyses that showcase ROI, validate expansions, and aid in renewal discussions.

• Engage with merchants and potential clients to grasp their reporting needs, designing and delivering dashboards and performance reports accordingly.

• Examine product data and collaborate with the product and engineering teams to enhance product offerings and assist in developing the product roadmap.

• Work cross-functionally with the Risk and Data (RAD) team to contribute to new fraud analysis and present that analysis in straightforward reporting and products; keep abreast of model and product updates, translating these into insights for merchants.

⛳️ Requirements

• 4-7 years of experience in a business analytics, business intelligence, or Technical Account Management (TAM) role.

• Knowledge of consumer brands, e-commerce, and key metrics and benchmarks within the industry; ideally, you have leveraged data and analysis to inform business decisions at an e-commerce company or consumer brand.

• Proven experience in cross-functional collaboration to facilitate business and product enhancements.

• Proficient in SQL — you are adept at querying large datasets, writing clean and efficient code, and comprehending optimal data modeling.

• Experience with Snowflake.

• Familiarity with Tableau.

• Understanding of utilizing AI to enhance processes and drive efficiency throughout the organization.

• Excellent communication skills — you can articulate data clearly to both technical and non-technical audiences.

• A self-starter attitude: you ask insightful questions, investigate problems independently, and recognize when to involve others.

🏝️ Benefits

• Competitive salary based on experience, along with comprehensive medical, dental, and vision benefits.

• Equity in a rapidly growing early-stage startup.

• Generous and flexible paid time off policy.

• 401(k) plan with financial guidance from Morgan Stanley.