Senior Analyst, Case Management

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conducts a significant volume of intricate, high-risk, and unbiased workplace investigations into claims that an associate may have violated Walmart Canada policies and relevant laws.

• Effectively navigates high-pressure workplace disputes among individuals involved in investigations.

• Clearly articulates investigation results, policy applications, and associated recommendations to senior management and legal advisors.

• Responsible for deriving appropriate conclusions in line with applicable employment legislation.

• Handles sensitive and confidential information regarding associates and customers with care.

• Engages with customers on behalf of Walmart Canada concerning matters of human rights, harassment, and discrimination.

⛳️ Requirements

• Bilingual — French and English.

• Proficient in advanced legal drafting and writing.

• Capable of maintaining neutrality and composure during challenging interviews on sensitive topics.

• Skilled in analyzing complex interpersonal issues and articulating conclusions in a clear and appropriate manner.

• Able to manage high levels of stress and interpersonal conflict on a daily basis.

• Quick to learn new areas of the business.

• Able to work autonomously with minimal supervision, manage time effectively, and produce a high volume of work under tight deadlines.

• Expertise in conducting impartial investigations related to harassment and discrimination.

• Proficient in drawing appropriate conclusions concerning allegations of harassment and discrimination.

• Familiarity with employment-related laws.

🏝️ Benefits

• Walmart will accommodate the disability-related needs of applicants and associates as mandated by law.