Senior Analyst, Account Management Services

This is a fully remote position, open to applicants in Poland.

📋 Description

• Develop reporting frameworks for business evaluations utilizing multi-source data gathered from Lease Administration, Transaction Managers, and Retail teams.

• Oversee and communicate key performance indicators and brokerage metrics to discern trends that aid in strategic account planning.

• Create and sustain SharePoint environments for effective document management and orderly record keeping.

• Implement frameworks for calculating and reporting cost savings across designated accounts.

• Manage the Client Voice survey processes, which include communications, response gathering, and analysis for improvements.

• Design and oversee account newsletters, including template creation, content curation, and regular distribution.

• Assist in contract renewals and the execution of the Annual Plan through documentation assessment, data aggregation, and milestone tracking.

• Develop governance frameworks for Client Change Request procedures, shifting towards systematic logging and monitoring.

• Proactively advance progress through thorough tracking systems, encompassing innovation trackers, revenue forecasts, and account calendars.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Economics, Management, Real Estate, Communications, or a related field.

• 2-4 years of pertinent business experience showcasing coordination and administrative skills in real estate, professional services, or performance management environments is preferred.

• Proven experience in project coordination, meeting facilitation, and cross-functional teamwork among various stakeholders.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word), survey tools, data collection platforms, and project management software.

• Fundamental knowledge of database management, data organization principles, and document management systems.

• Excellent organizational abilities with a keen attention to detail and a proactive approach to problem-solving.

• Proficient in written English and Spanish.

🏝️ Benefits

• Permanent contract.

• Private healthcare.

• Cafeteria system.

• Life insurance.

• Employee assistance program.

• Comprehensive development opportunities.

• AI upskilling and professional training.