Senior AI Product Analyst – Voice AI Agents

This is a fully remote position, open to applicants in Poland.

📋 Description

• Examine the production behavior of Voice AI Agents and conversational AI workflows.

• Investigate issues such as hallucinations, inconsistencies, silent failures, and quality degradation in AI-driven conversations.

• Analyze call transcripts, logs, generated outputs, and operational datasets to identify patterns and derive actionable insights.

• Create evaluation frameworks to assess AI quality, reliability, and business impact.

• Develop monitoring systems and dashboards to enhance visibility of AI performance.

• Evaluate the impact of AI on operational efficiency, business outcomes, and patient experience.

• Identify quality shifts, anomalies, and potential failure modes within production environments.

• Collaborate with Product, Engineering, QA, and Operations teams on AI-related projects.

• Facilitate rapid decision-making in dynamic and ambiguous settings.

⛳️ Requirements

• Over 5 years of experience in Product Analytics, Data Analytics, Operational Analytics, or related analytics roles within complex production systems.

• Proficient in SQL.

• Experience with Python for analytical investigations and handling large-scale text datasets.

• Familiarity with ML pipelines or AI-powered products.

• Understanding of LLM limitations, hallucinations, evaluation challenges, prompt sensitivity, and AI failure modes.

• Proven experience in building monitoring systems, analytical frameworks, or operational dashboards.

• Excellent communication skills with the ability to translate analysis into product decisions.

• Capacity to work effectively in ambiguous and rapidly changing environments.

• Fluent in Russian; proficiency in English at B2 level or higher.

• Availability to work during CET-overlapping hours.

• Experience with conversational AI or AI agents is an advantage.

• Familiarity with evaluating LLM outputs is a plus.

• Knowledge of AI quality metrics and evaluation methodologies is a plus.

• Experience with prompt iteration and AI evaluation frameworks is a plus.

🏝️ Benefits

• Competitive salary and clear opportunities for growth.

• Health insurance provided after the probation period.

• Compensation for sports and wellness activities.

• Opportunities for career advancement.

• Personalized English lessons through Preply.

• 19 working days of vacation annually.

• 4 additional wellness days.

• Paid sick leave for the first 5 working days.

• Thoughtful gifts for significant life events.

• Fully remote position with long-term B2B collaboration.