Business Analyst / Product Analyst – E-commerce, Ticketing

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Develop and enhance customer service ticketing workflows

• Assist in the implementation and integration of an e-commerce platform with current digital services

• Analyze processes and define ticket categories, routing protocols, priorities, and service-level expectations

• Record functional requirements and user stories using Jira

• Collaborate with delivery teams and vendors

• Participate in testing and ensure go-live readiness

• Work autonomously while also engaging with business, product, and technology teams

⛳️ Requirements

• 3–5 years of experience in Business Analysis, Product Analysis, or Product Ownership

• Practical knowledge of e-commerce platforms like Shopify or Magento

• Hands-on experience with customer support or ticketing systems such as Zendesk, Freshdesk, ServiceNow, or Jira Service Management

• Capability to map operational processes, establish workflows and ticket routing, and document functional requirements and user stories

• Experience with Jira and collaboration among cross-functional stakeholders

• Excellent communication, organization, and focus on delivery

• Fluent in English, C1 level or equivalent, is mandatory

• Must be available to work remotely from Portugal for an initial three-month period

🏝️ Benefits

• 15th month salary

• Health insurance that covers your family

• Day off for your birthday

• Mobility program for digital nomads

• Genuine work-life balance