Senior Adjuster, Field Service Claims – CAT

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Manage CAT property claims that necessitate outdoor field investigations and inspections.

• Build strong connections with insured parties and maintain ongoing relationships with agents, underwriters, contractors, restoration vendors, and specialists.

• Have comprehensive knowledge of the designated territory, including geographical features, property-claim regulations and laws, public safety and regulatory bodies, the insurance and legal landscape, and public adjusters.

• Collaborate with BI specialists on business interruption elements.

• Operate within established limits and authority for assignments of moderate technical complexity.

• Investigate, assess, analyze, and negotiate personal claims of minimal to moderate complexity, along with potentially low-complexity commercial claims.

• Oversee various claim aspects, including informal hearings, arbitrations, small claims litigation, confidentiality, customer service, and productivity.

• Implement and coordinate management strategies to reduce loss and expense payments.

• Exercise moderate authority for settlements and reserving.

⛳️ Requirements

• Bachelor's Degree or equivalent experience is required.

• A minimum of 3-5 years’ experience with an insurance carrier as a staff CAT or Property Adjuster.

• Must possess or obtain and maintain the appropriate state adjuster license(s) and continuing education credits.

• Demonstrated strong organizational and time management capabilities.

• Proficient negotiation skills in challenging situations with both internal and external parties.

• Excellent written and verbal communication skills.

• Understanding of relevant statutes, regulations, and case law.

• Strong critical thinking and problem-solving skills, with the ability to respond promptly.

• Flexibility in adapting to changing situations, requirements, or priorities.

• Proficiency in using a personal computer and standard office equipment.

• Willingness to travel 75% of the time, including last-minute travel.

• Capability to sit and/or stand for prolonged periods.

• Must be able to operate a motor vehicle for 4-5 hours daily and repeatedly enter and exit the vehicle.

• Ability to load and unload equipment and supplies weighing up to 30 pounds.

• Capability to bend, walk, and climb for several consecutive hours while inspecting damaged properties.

🏝️ Benefits

• Full-time exempt position.

• Option for remote work; ability to work from home or utilize a company claims office as a base of operations.

• Home-based internet connection may be provided or maintained as necessary.