Senior Accounts Receivables and Collections Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a large volume of high-risk and escalated accounts, ensuring timely resolutions.

• Investigate, analyze, and address intricate billing, payment, eligibility, and reconciliation issues.

• Manage overdue accounts and facilitate dispute resolution processes.

• Provide guidance to Collections team members on challenging account scenarios and effective practices.

• Evaluate delinquency patterns and recurring challenges to determine underlying causes.

• Collaborate with Billing, Cash Application, Client Services, Account Management, and various internal teams.

• Track collection effectiveness and aging trends.

• Assist in optimizing workflows and enhancing process improvement initiatives.

• Keep a record of collection activities, dispute investigations, resolutions, and customer communications.

• Mentor and support less experienced team members.

⛳️ Requirements

• Minimum of 5 years of experience in collections or accounts receivable.

• An Associate's or Bachelor's degree in Business, Accounting, Finance, Healthcare Administration, or relevant work experience.

• Proven experience in managing complex accounts.

• Strong analytical skills and leadership abilities.

• Proficient in Microsoft Office, particularly with intermediate Excel skills: VLOOKUP, XLOOKUP, INDEX/MATCH, and Pivot Tables.

• Familiarity with Outlook, Teams, and SharePoint.

• Experience with accounts receivable systems.

• Capacity to learn and navigate various systems and databases.

• Reliable internet service to support essential duties, with minimum speeds of 50 Mbps download and 10 Mbps upload while connected via a wired connection and not using a VPN.

• Preferred: experience in vision, dental, healthcare, insurance, or benefits administration.

• Preferred: experience with premium, membership, or group insurance billing processes.

• Preferred: background in ERP, billing, CRM, or insurance administration systems.

• Preferred: experience in supporting commercial groups, government accounts, municipalities, schools, or retiree programs.

• Preferred: exposure to process improvement, automation, or workflow optimization projects.

• Preferred: knowledge of audit support and internal controls.

🏝️ Benefits

• Opportunities for skill development, leadership training, and philanthropy.

• Comprehensive medical, dental, supplemental health, life, and vision insurance for you and your dependents with no waiting period.

• Life and disability insurance coverage.

• 401(k) plan with company matching contributions.

• Tuition assistance provided.

• Paid parental leave available.

• Backup family care support.

• Flexible time off policy.

• Flexible dress code and remote work options.

• Access to Employee Resource Groups.

• Opportunities for social responsibility and volunteer work.

• Competitive compensation package offered.

• Potential eligibility for additional benefits, bonuses, and commission.