Accounts Receivable Analyst

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with cross-functional partners to identify, resolve, and enhance Accounts Receivable challenges utilizing claim expertise, research, and analytical thinking.

• Engage with, consult, and influence cross-functional partners to drive service enhancements and reduce contract interpretation discrepancies.

• Lead trending root-cause analysis related to Accounts Receivable resolutions.

• Oversee investigations into system-related issues and determine suitable business operations solutions.

• Manage escalated issues using appropriate workflow tools.

• Communicate suggestions for changes identified through root-cause analysis.

• Educate and inform internal partners about issues and trends to reduce errors and enhance claim accuracy.

• Evaluate how contract configurations, business policies, and technology impact claim payments.

• Attend meetings as a Claims Subject Matter Expert.

• Provide training on Accounts Receivable processes to internal partners.

• Participate in or lead special project initiatives.

• Meet or surpass Service Level Agreements.

⛳️ Requirements

• An Associate's Degree or higher is strongly preferred, or equivalent work experience is required.

• A minimum of 3 years of experience in claims processing is required.

• At least 3 years of experience in claims administration is highly preferred.

• Advanced knowledge of Proclaim and Facets is required.

• Advanced knowledge of additional Cigna claim processing systems is preferred.

• In-depth knowledge of current claim business practices, policies, and procedures.

• Ability to connect claim business knowledge with technology and claim payment outcomes.

• Capability to navigate various business units to identify root causes.

• Strong proficiency in Excel, including basic formulas, VLOOKUPs, filtering, and formatting.

• Skills in time management, task analysis, and resource utilization.

• Understanding of how results impact provider satisfaction.

• Ability to interact effectively with internal and external customers at all levels.

• Capacity to take ownership of tasks and projects while working with minimal supervision.

• Ability to comprehend the complete claims payment process and its influence on provider satisfaction.

• Home internet connection via cable broadband or fiber optic service with a minimum of 10 Mbps download and 5 Mbps upload when working remotely.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits.

• Vision benefits.

• Dental benefits.

• Well-being and behavioral health programs.

• 401(k) plan.

• Company-paid life insurance.

• Tuition reimbursement.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence.

• Remote work arrangement.