Senior Account Technical Strategist, U.S. Public Sector

This is a fully remote position, open to applicants in District of Columbia, +3 more states.

📋 Description

• Oversee the comprehensive technical strategy for a portfolio of intricate federal accounts within the North American Government.

• Convert the mission priorities of the Department of War/DoD and various agencies into long-term Citrix technology roadmaps.

• Build and maintain trusted-advisor relationships at the executive level and governance across customer and partner ecosystems.

• Assess the current architecture, identifying constraints and risks across both classified and unclassified environments.

• Create target-state architectures and decision-making frameworks.

• Document reference architectures, security baselines, playbooks, and customer-ready narratives.

• Act as a senior technical spokesperson for Citrix with customer executives, industry forums, and strategic partners.

• Direct the technical strategy for intricate evaluations and competitive displacements.

• Formulate technical win strategies and executive messaging.

• Provide architecture briefings, technical reviews, and product demonstrations that are suitable for executives.

• Design and manage multi-product proofs of value, including success criteria, test plans, and paths to production transition.

• Create and develop proof-of-concept solutions for client evaluations.

• Write and keep updated technical roadmaps aligned with executive expectations and customer success plans.

• Manage major incidents and escalations, including communication, trend analysis, root-cause reviews, and risk recommendations.

• Establish and facilitate architecture boards, technical strategy reviews, value briefings, discovery workshops, and environment assessments.

• Coordinate execution across sales, product, engineering, support, partners, and leadership.

• Offer decision-oriented updates and briefs on risks/issues to internal leadership.

• Lead virtual teams and enhance repeatable processes and standards.

• Provide regular account updates to sales, product, and leadership teams.

• Serve as the primary point of contact for customer stability activities, escalation management, proactive communication, and supportability planning.

⛳️ Requirements

• Active United States Top Secret security clearance is mandatory.

• U.S. citizenship and residency in one of the 50 U.S. States or the District of Columbia are required.

• A Bachelor’s degree or equivalent experience is essential.

• 3-5 years of experience in Sales Engineering and/or Consulting within high-tech, indirect sales, and procurement environments.

• Proven track record of successfully driving customer adoption of technology.

• Willingness to travel within the assigned territory.

• Proficiency in navigating complex and matrixed organizations successfully.

• Experience in designing and implementing large-scale, mission-critical enterprise architectures utilizing Citrix technologies.

• Familiarity with multi-domain, multi-enclave, and hybrid environments that have strict security and availability requirements.

• Expertise in Citrix Virtual Apps and Desktops / DaaS architecture.

• Experience in NetScaler / ADC design.

• Knowledge of identity, access, and device posture concepts that support ICAM and Zero Trust principles.

• Understanding of enterprise security and compliance alignment, including NIST 800-53 and RMF/ATO considerations.

• Basics of networking and connectivity for hybrid and multi-enclave architectures.

• Experience in application delivery and lifecycle integration.

• Focus on observability and operational excellence.

• Strong grasp of business processes and enterprise applications.

• Excellent analytical, facilitation, and negotiation abilities.

• Outstanding written and verbal communication skills.

• Certifications in Citrix, Microsoft Azure, AWS, Google Cloud, or security are advantageous but not mandatory.

🏝️ Benefits

• Healthcare benefits.

• Life insurance.

• Disability benefits.

• 401(k) plan with company match.

• Eligibility for annual bonuses.

• Opportunities for sales incentives.

• Reasonable accommodations during the application process.