Senior Account Representative

This is a fully remote position, open to applicants in Iowa, +7 more states.

📋 Description

• Drive revenue growth by promoting Sourcewell’s enterprise solutions.

• Build and maintain trusted advisor relationships with both potential and existing clients.

• Create and execute customer contact strategies for product launches and relevant marketing initiatives.

• Act as the primary contact for customer inquiries and complaints, addressing or escalating issues as necessary.

• Conduct calls and meetings to present solutions while assessing customer interests and information requirements.

• Assist clients in navigating systems and utilizing available solutions effectively.

• Identify potential accounts through referrals, recommendations, trade shows, conferences, and networking opportunities.

• Determine solutions that best fit agency needs and articulate how they align with agency objectives.

• Schedule follow-up actions and ensure updates are made in the CRM system after customer interactions.

• Facilitate internal communications and work collaboratively with colleagues to strengthen external client relationships.

• Adhere to organizational policies, procedures, regulatory codes, and codes of conduct.

• Enhance individual or team performance through performance management systems and effective work distribution.

• Engage in assessment, development planning, training, and coaching initiatives.

• Stay informed about technology, regulations, and industry best practices.

• Travel approximately eight times a year, which may include occasional trips to Staples, Minnesota.

• Provide support for Sourcewell’s Central region.

⛳️ Requirements

• An associate's degree in a relevant field OR a combination of post-secondary education, professional training, and related experience equivalent to two years.

• A minimum of two years of proven experience within government agencies, covering areas such as purchasing, procurement, contract management, municipal operations, public administration, or closely related roles.

• Experience working with or within government entities.

• Background in sales, business development, or strategic account management with a focus on public sector clients.

• Willingness to meet travel obligations of approximately eight trips per year, including occasional travel to Staples, MN.

• Must reside in an eligible U.S. state; applications are not accepted from California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Oregon, Rhode Island, Vermont, Washington D.C., or Washington.

• Preference is given to candidates living in Iowa, Kansas, Minnesota, Missouri, Nebraska, Wisconsin, North Dakota, or South Dakota.

• Capability to adhere to Sourcewell policies, procedures, regulatory codes, and codes of conduct.

• Proficiency in using CRM systems and maintaining high-quality customer data.

• Ability to obtain supervisor or manager approval for exceptions to mandatory procedures.

🏝️ Benefits

• Paid volunteer time for employees.

• Opportunities for professional development, including both formal and informal training and coaching.

• Continuous education and opportunities for attending conferences.

• Support for external professional accreditation when applicable.

• Flexible remote work arrangements.

• 40 hours of scheduled work per week.

• A workplace culture focused on collaboration, respect, and a sense of belonging.

• Recognition as a Top Workplace.