Senior Account Relations Coordinator

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Develop and sustain robust relationships with VIP and high-profile employer groups within a designated territory.

• Deliver dedicated support and resolve issues, with a specialized emphasis on billing and customer service.

• Serve as a liaison between employer groups and essential internal departments.

• Offer solutions that address customer needs, enhance account retention, and achieve business objectives.

• Provide training and assistance to both internal and external customers regarding administrative processes, tools, and services.

• Optimize customer and field staff understanding and usage of services.

⛳️ Requirements

• Bachelor’s Degree from a four-year college or university in a general area of study required; alternatively, 3-5 years of relevant customer service experience or an Associate’s degree with 1-3 years of applicable customer service experience.

• Exceptional customer service skills.

• Advanced analytical abilities.

• Advanced proficiency in PC Windows-based software, including Microsoft Office applications.

• In-depth knowledge of enrollment, group setup, and billing systems, such as OIPA, Alegeus, Mainframe, OnBase, and Afenroll.

• Capability to adapt to new software technology applications.

• Strong organizational skills with a demonstrated attention to detail.

• Excellent oral and written communication skills.

• Ability to engage with all levels of leadership.

• Capacity to manage multiple tasks simultaneously.

• Outstanding interpersonal skills.

• Ability to thrive in a team-oriented environment.

• Life and Health insurance license.

🏝️ Benefits

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