Senior Account Manager – Sports & Gaming

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main relationship manager for designated Sports & Gaming clients (such as leagues, teams, sportsbooks, and game publishers).

• Formulate and implement account expansion strategies that align with client objectives and EXL’s service offerings.

• Facilitate pipeline growth, proposals, and renewals in partnership with sales and delivery teams.

• Generate revenue growth by broadening existing accounts with innovative solutions and services.

• Establish and uphold a robust pipeline, ensuring meticulous tracking, forecasting, and closure.

• Lead the creation of proposals, conduct commercial negotiations, and finalize deals.

• Achieve or surpass quarterly and annual sales goals.

• Cultivate trusted advisor relationships with C-level executives and senior decision-makers in sports leagues, gaming operators, and media firms.

• Identify opportunities to leverage EXL’s Data, AI & Analytics, and digital solutions to address client challenges.

• Advocate for EXL’s capabilities in fan engagement, monetization, operations, and digital transformation.

• Collaborate with delivery leaders to guarantee the timely and high-quality execution of ongoing programs.

• Monitor client satisfaction and proactively resolve any issues or risks.

• Convert client feedback into actionable enhancements for EXL teams.

• Work closely with EXL’s capability leaders in Analytics, AI, Data Management, Digital Engineering, F&A, and Operations.

• Aid in solution development and go-to-market strategies for the Sports & Gaming sector.

• Contribute to thought leadership, case studies, and client presentations.

⛳️ Requirements

• Over 10 years of experience in client-facing roles such as account management, consulting, or business development, preferably in Sports, Gaming, Media, or related sectors.

• Experience managing significant accounts and actively fostering growth; prior P&L responsibility is a plus.

• Demonstrated ability to engage with CXO and VP/Director-level stakeholders to define business challenges, develop solutions, and drive adoption.

• Strong knowledge of the Sports & Gaming sector (including leagues, sports betting & iGaming, and video gaming & eSports) is highly desirable.

• Comprehensive understanding of data, analytics, AI/ML, and digital transformation within the contexts of fan engagement, ticketing, sponsorship, media & broadcasting, and game operations (on-field).

• Commercially oriented with experience in supporting sales efforts, RFP submissions, proposals, and contract negotiations.

• Excellent communication and presentation skills with the capacity to engage at the executive level.

• Proven success in leading cross-functional and global delivery teams while ensuring client satisfaction.

• Willingness to travel (30–40%) to client sites, league offices, and major events.

• A bachelor’s degree is required; an MBA or equivalent is preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive work environment.