Senior Account Manager – Insurance, Restoration

This is a fully remote position, open to applicants in Florida, +5 more states.

📋 Description

• Oversee a portfolio of accounts for insurance carriers and restoration companies.

• Act as the primary strategic liaison for adjusters, managers, executives, and operational leaders.

• Drive renewal processes and identify opportunities for upselling and cross-selling within existing accounts.

• Proactively assess account health, product utilization, and adoption trends.

• Conduct Quarterly Business Reviews (QBRs) and facilitate strategic account planning sessions.

• Project revenue, manage sales pipelines, and monitor key account performance indicators.

• Collaborate with Product, Operations, and Leadership teams to ensure customer success.

• Advocate for customer needs within the organization while aligning solutions with business goals.

• Travel as necessary for conferences and client meetings.

• Become a subject matter expert on PLNAR’s expanding platform.

• Assist customers in understanding how new features enhance claims workflows.

• Guide clients through onboarding, training, and adoption processes.

⛳️ Requirements

• Minimum of 4 years experience in Account Management, Customer Success, or Sales.

• Proven ability to retain and expand customer accounts.

• Comfortable engaging with the insurance sector (property claims experience is highly preferred).

• Demonstrated success in managing both renewals and net-new revenue opportunities.

• Excellent communication and relationship-building skills.

• Self-motivated with the capacity to work independently in a remote setting.

• Strong organizational skills and the ability to manage multiple accounts at once.

• Proficient in CRM tools and pipeline management.

• A strong desire to learn and provide feedback on new products.

🏝️ Benefits

• Work at the cutting edge of AI-driven property claims technology.

• Collaborate with both insurance carriers and restoration leaders who are shaping the future of claims.

• Contribute to the launch of innovative products and witness their real-world impact.

• Be part of a rapidly growing InsurTech company with substantial growth prospects.

• Enjoy a remote-first culture with a focus on autonomy and accountability.

• Private Health Insurance.

• Unlimited Paid Time Off (PTO).

• Variable compensation options available.