Senior Account Manager – Hospitality Sales

This is a fully remote position, open to applicants in New Zealand.

📋 Description

• Act as the main point of contact for designated accounts, fostering relationships with clients, partners, and key decision-makers.

• Ensure continuous communication to comprehend client requirements and uncover new business prospects.

• Establish the organization's offerings as the preferred choice in hospitality through exceptional service, product knowledge, and account management.

• Propel revenue growth by identifying, qualifying, and nurturing group, TMC, and leisure wholesale business opportunities.

• Recognize opportunities for upselling, cross-selling, and market expansion.

• Generate qualified leads through prospecting, conducting sales calls, networking, and attending industry events.

• Implement account strategies that align with client goals and market demands.

• Oversee contract renewals and develop retention strategies.

• Address client issues and ensure customer satisfaction.

• Track market trends, competitor actions, and client needs.

• Maintain precise records in Salesforce, along with CRM data, forecasts, and reports.

• Keep an updated Outlook calendar and manage expenses efficiently.

• Engage in meetings, conference calls, and internal discussions.

• Collaborate with internal teams and regional leadership to achieve account, territory, and business goals.

• Assess account performance and keep an eye on market trends.

• Measure performance using commercial, revenue, and contribution metrics.

• Adjust account strategies based on performance evaluations, client feedback, and market dynamics.

• Prepare and present performance updates, insights, and recommendations to stakeholders.

• Uphold a professional appearance and maintain a vehicle that meets company standards.

• Appropriately use, maintain, and securely store company-provided equipment and sales resources.

• Work autonomously in a field-based position while collaborating with regional leadership.

⛳️ Requirements

• 3–5 years of experience in hospitality, travel, account management, or business development.

• Preferred experience with group, TMC, and leisure wholesale business.

• Demonstrated ability to generate, manage, and convert sales opportunities across various market segments.

• Strong skills in sales, negotiation, presentation, and relationship-building.

• Exceptional verbal and written communication skills in English, paired with a professional demeanor.

• Self-driven, results-oriented, and accountable for performance.

• Excellent analytical, organizational, time management, and multitasking capabilities.

• Proficient in Microsoft Office, Teams, WebEx, Zoom, and Salesforce or comparable CRM systems.

• Preferably experienced in the New Zealand market with established client relationships.

• Capability to work independently in a remote, field-based role with adaptable working hours as necessary.

• Maintain a professional appearance and vehicle that align with company standards.

• Ability to appropriately use, maintain, and securely store company-issued equipment and sales materials.

🏝️ Benefits

• Up to 10% performance-based bonus.

• Competitive compensation package.

• Opportunity for remote work.

• Flexible working hours as required.

• Provision of company-issued equipment and sales materials.