Senior Account Manager – Health Plans

This is a fully remote position, open to applicants in Alaska, +12 more states.

📋 Description

• Cultivate and sustain trusted advisor relationships with current customers and stakeholders to improve customer experience and retention.

• Assist with complex, high-profile, and strategic business portfolios.

• Work in collaboration with internal stakeholders and external vendor partners to provide customer service and benefit solutions.

• Organize client meetings, offer guidance on open action items, and deliver status updates.

• Propel the internal resolution of outstanding action items.

• Manage benefit modifications for clients and oversee their implementation.

• Evaluate new or revised client requirements for both accuracy and feasibility.

• Address and resolve issues for both members and clients.

• Equip clients with system support and tools for collaboration.

• Assist in client renewal processes alongside the Account Executive and Clinical Account Executive.

• Carry out account maintenance tasks, including reporting, member-specific requests, and support for open enrollment.

• Engage in conference calls, attend meetings, and undertake occasional travel outside of regular business hours.

• Carry out additional duties as assigned.

⛳️ Requirements

• A bachelor's degree in business, marketing, hospitality management, or a related field, or equivalent work experience, is required.

• A minimum of 2 years of account management experience with progressively increasing responsibilities, or comparable relevant experience from another role, is required.

• At least 5 years of experience in a customer service role is required.

• Familiarity with pharmacy benefits management, insurance, or the healthcare industry is required.

• Active participation in, adherence to, and support for compliance program objectives is essential.

• Ability to consistently engage cooperatively and courteously with fellow employees.

🏝️ Benefits

• Leading industry benefits for Health, Dental, and Vision insurance.

• 20 days of paid time off.

• 4 weeks of paid parental leave.

• 9 paid holidays.

• 401K company match of up to 5% with no vesting requirement.

• Adoption Assistance Program.

• Flexible Spending Account.

• Educational Assistance Plan and support for Professional Memberships.

• Referral Bonus Program offering up to $750!

• STAR Bonus percentage (At Risk Maximum) of 5.00.