Senior Account Manager, EMEA

This is a fully remote position, open to applicants in United Kingdom, +1 more state.

📋 Description

• Take charge of the comprehensive commercial strategy for a range of mid-market and enterprise accounts, focusing on renewals, expansion, and minimizing churn.

• Stimulate growth by assisting clients in strategically adopting Customer.io, recognizing new use cases, and demonstrating return on investment (ROI).

• Accurately forecast renewal and expansion pipeline utilizing a clear and repeatable methodology.

• Cultivate multi-faceted relationships with operators, Directors, and VPs, serving as a trusted commercial advisor.

• Collaborate with Customer Success on account health and Sales on expansion opportunities.

• Engage with Legal and Finance on intricate renewals and work collaboratively across functions to advance deals.

⛳️ Requirements

• A minimum of 3 years in Senior Account Management, Sales, or a similar SaaS commercial position with direct revenue responsibility (5+ years preferred).

• Experience managing $5 million ARR, primarily in the mid-market sector.

• Demonstrated ability to increase customer spending beyond overages or true-ups through adoption and value communication.

• Capability to clearly articulate a forecasting methodology.

• Proficient in extracting usage data, monitoring health scores, and creating dashboards.

• Excellent communication skills with both technical and non-technical stakeholders.

• Must be based in the UK or Ireland.

• Successful completion of a background check and employment verifications as part of the pre-employment process.

🏝️ Benefits

• Complete coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.

• 16 weeks of paid parental leave.

• Unlimited paid time off (PTO).

• Stipends for remote work and wellness initiatives.

• Budget for professional development.