Senior Account Manager, Commercial

This is a fully remote position, open to applicants in United States.

📋 Description

• Maintain relationships with existing customers while identifying opportunities to enhance their engagement and usage of the platform.

• Oversee customer relationships, including contract renewals and the identification of expansion possibilities.

• Promote platform adoption and evaluate the overall engagement health of customers with Outreach.

• Offer strategic insights and guidance to customers that align with their objectives.

• Serve as trusted advisors to the Revenue Office for clients, providing support throughout the customer journey.

⛳️ Requirements

• Bachelor's degree in a relevant field or equivalent professional experience.

• Minimum of eight years of experience in sales lifecycle management, account management, or customer success, ideally within a SaaS environment.

• Capability to navigate intricate networks within an organization.

• Strong business acumen to facilitate transformation and improve customer outcomes with complex software.

• Proven experience in demonstrating value realization in a product, platform, or service.

• Proficient negotiation skills.

• Project management expertise.

• Effective problem-solving abilities.

• Strong time management and prioritization skills.

• Ability to synthesize data from various sources to inform decision-making.

• In-depth understanding of sales operations, team strategies, methodologies, and key performance indicators (KPIs).

• Familiarity with various sales methodologies applicable to customer utilization of the Outreach platform.

• Capability to influence decisions without having direct authority.

• Strong financial acumen to effectively present metrics and potential return on investment (ROI).

• Experience managing and navigating complex renewal and expansion sales cycles, which may extend up to four months.

• Ability to build and foster strong, trusting relationships and partnerships, both internally and externally.

• Excellent communication skills, both verbal and written, with the ability to adapt messaging to suit different audiences.

• Strong active listening skills and a commitment to understanding others.

• Executive presence complemented by outstanding interpersonal skills, emotional intelligence, and empathy.

• A collaborative team member with a strong sense of drive and initiative to advance opportunities.

🏝️ Benefits

• Flexible time off.

• 401k plan to assist you in saving for the future.

• Comprehensive medical, dental, and vision coverage for full-time employees and their dependents.

• A parental leave program that includes options for a paid night nurse and a gradual return to work.

• Benefits for infertility and assisted reproductive services.

• Employee referral bonuses to encourage the recruitment of exceptional new team members.

• Complimentary snacks and beverages in the office, along with enjoyable events to celebrate.

• Diversity and inclusion initiatives that support employee resource groups such as Outreach Women's Network, Latinx community, Outreach Black Connection, AAPI community, Pride/LGBTQIA+, Gender+, Disability Community, and Veterans/Military.