Senior Account Manager – Bilingual, Native Mandarin

📋 Description

• Propel brand development by evaluating the complete GMV potential of each brand and creating intelligent, competitive fulfillment contract models. Utilize market insights to pinpoint achievable opportunities and maximize effectiveness.

• Convert long-term brand objectives into distinct, actionable tasks and motivate teams, colleagues, and brand leaders to implement strategies at every interaction.

• Maintain account vitality by overseeing daily performance indicators such as on-time delivery, inventory precision, customer satisfaction, forecasting, and sales, taking decisive actions to ensure brands flourish.

• Build robust relationships with business leaders across all levels, spearhead brand communications, manage feedback, and execute projects with accuracy and excellence, consistently striving to deliver a premier brand experience.

• Provide comprehensive brand reporting with actionable insights, facilitate calls, track inquiries, drive follow-ups, and conduct weekly business reviews to identify gaps and ensure outcomes.

⛳️ Requirements

• Native Mandarin speaker with complete fluency in English, capable of seamless communication and translation with Mandarin-speaking brands.

• Bachelor’s degree in Business, Finance, Project Management, or Client Services.

• 5–6+ years of experience managing e-commerce clients with net sales exceeding $20 million per year, including project or account management experience, especially with brands importing from China.

• Demonstrated ability to excel in fast-paced settings, engaging confidently with client leaders at all levels, from C-level executives to support teams.

• Strong independent and team management capabilities with creative problem-solving skills, exceptional writing, phone, and presentation abilities, and a commitment to delivering results punctually.

🏝️ Benefits

• We offer the flexibility to prioritize your well-being. Spreetail fosters a work culture that emphasizes results and encourages taking necessary time off. Alongside a generous vacation policy, we provide paid time off for your wedding week, paid parental leave, and support for families.

• We acknowledge achievements. Every year at Spreetail marks a milestone with opportunities to receive special gifts, swag store credits, or donations to a nonprofit of your choice. We also honor individuals making an impact through Spreetail Spotlight Awards.

• We prioritize your Health & Wellness. Spreetail is committed to enhancing the employee experience through benefit programs and perks that offer meaningful support. We provide affordable medical, dental, and vision plans with nationwide coverage, along with free telehealth and on-demand mental health resources.

• We create opportunities to transform your community. We encourage Spreetailers to give back and make a social impact, offering paid time off for community engagement.