Senior Account Manager – BAU

This is a fully remote position, open to applicants in Florida.

📋 Description

• Provide direct support to the Director of Account Management.

• Oversee and manage a team of Account Managers.

• Ensure Account Managers deliver exceptional customer service while positively and professionally representing the company.

• Foster strong relationships with Property Management and Board Members of Associations within Blue Stream Fiber’s account portfolio.

• Offer advanced supervision of accounts and ensure the development of contractual and business terms.

• Identify opportunities for increased sales penetration.

• Facilitate and effectively resolve high-level account escalations in a timely manner.

• Manage assigned accounts while supervising Account Managers to guarantee proper account management.

⛳️ Requirements

• Bachelor’s degree (B.S.) and/or a minimum of eight years of relevant experience.

• Prior leadership and/or coaching experience is required.

• Background in cable or telecommunications, preferably with experience in bulk agreements.

• Proficient in reading, writing, and speaking the English language; bilingual skills are a plus.

• Strong organizational and prioritization abilities.

• Proficient in Microsoft Office, including Excel, PowerPoint, as well as Internet, email, and database software.

• Exceptional oral and written communication skills, along with strong listening abilities.

• Demonstrated organizational and time management skills.

• Excellent attendance and punctuality are essential.

• Ability to adapt effectively to changes in work tasks, structures, processes, requirements, or cultures.

• Capacity to focus and guide oneself and team members in achieving work objectives.

• Skills in building confidence and productive relationships with customers.

• Proficient in identifying issues, analyzing data from various sources, selecting effective solutions, and acting based on available facts.

• Ability to de-escalate tense situations and mitigate conflict.

• Efficiently complete work within deadlines.

• Maintain stable performance under pressure or opposition.

• Possess technical/professional expertise in problem-solving, technical knowledge, and product and service management.

• Work effectively and respectfully with individuals from diverse backgrounds, styles, abilities, and motivations.

• Assume responsibility and accountability for assignments and tasks.

🏝️ Benefits

• Medical, Dental, and Vision coverage.

• Paid Time Off (PTO) and Holidays.

• 401K with Matching contributions.

• Life Insurance benefits.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• Short Term and Long Term Disability coverage.

• Legal Plan Support and Employee Assistance Program (EAP).