Senior Account Manager – B2C Local

This is a fully remote position, open to applicants in Utah.

📋 Description

• Serve as the primary liaison between the client and internal team members, managing projects and driving initiatives to fulfill the client's most important needs.

• Take ownership of the marketing strategy and testing for Disruptive Advertising (DA) channels.

• Offer clients recommendations for non-DA channels based on performance analysis and insights.

• Develop a comprehensive cross-channel marketing strategy to present to the client and coordinate with our fulfillment teams to implement the defined strategy.

• Collaborate closely with the internal client services team to deliver results for your client.

• Maintain continuous communication of value to our clients and expand client accounts through upselling/cross-selling opportunities and in-platform growth.

⛳️ Requirements

• A minimum of 3 years of experience managing client accounts within the digital marketing sector; agency experience is mandatory.

• At least 2 years of experience managing multi-channel SMB to Enterprise client accounts with a budget of $10k or more monthly.

• Over 1 year of experience in managing client accounts or customer relationships in a B2C local industry.

• Direct experience in home services (HVAC, roofing, restoration, etc.) is preferred.

• A minimum of 1 year of CRM experience is required (Hubspot, Salesforce, Service Titan).

• At least 2 years of experience in developing strategies using SEM, SEO, and Meta platforms.

• Hands-on experience with Google Analytics and other tracking and attribution tools.

• Over 1 year of experience using Asana or other project management software.

• Strong problem-solving skills with the ability to manage change and foster innovation while maintaining a holistic perspective.

• Comfortable with risk-taking and capable of being a socially poised and inspiring team builder.

• Results-oriented and analytical, with a strong drive for change.

• Exceptional listener and effective communicator, adept at resolving concerns.

• Capable of influencing both clients and internal teams; skilled in building community and earning trust quickly.

• Lead and engage authentically with team members to cultivate buy-in and create a high-trust environment.

🏝️ Benefits

• Flexible PTO Policy

• Medical, Vision, and Dental Insurance

• 401k with a generous match

• Vacation bonus ($500 after the first year, an additional $250 every year thereafter)

• Access to a Utah Company Vacation Home after the first anniversary

• Tuition-free enrollment in Disruptive University

• And more