Senior Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee a portfolio of key clients, serving as the main point of contact;

• Cultivate and enhance relationships with stakeholders to ensure satisfaction and retention;

• Spot upselling and cross-selling opportunities, aiding in revenue enhancement;

• Facilitate executive meetings and deliver performance presentations (QBRs, reports, etc.);

• Acquire a comprehensive understanding of clients' operations and suggest consultative solutions;

• Track performance indicators (churn, NPS, revenue, engagement, etc.);

• Work collaboratively with internal teams (CX, operations, finance);

• Proactively identify risks and take action to retain accounts;

• Guarantee excellence throughout the entire customer journey (onboarding, ongoing success, and renewals).

⛳️ Requirements

• Established experience as a Senior Account Manager, Account Manager, or Customer Success Manager;

• Proven success in managing strategic accounts and driving revenue growth;

• Excellent communication and client relationship abilities;

• Consultative, analytical, and results-driven approach;

• Experience in negotiating and handling contract renewals;

• Strong organizational skills with the ability to work independently in a remote setting;

• High proficiency in English (especially in reading, writing, and meetings — if applicable).

🏝️ Benefits

• Opportunities to engage in the international market, enhancing perspectives and strengthening a global outlook.

• Commitment to continuous development through training and upskilling initiatives.