Senior Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio of high-profile and strategic customer accounts.

• Facilitate immediate onboarding processes such as integrations and training for new clients by collaborating with VGS and customer implementation teams.

• Cultivate and maintain relationships with our larger customers, which includes, but is not limited to: enhancing adoption/utilization, ensuring customer retention, working together to increase revenue, and monitoring satisfaction levels.

• Develop a partnership with customers to create Account Plans, outlining critical goals and other key performance indicators, and assist in achieving these objectives.

• Understand every aspect of our customer’s journey, from onboarding through to renewal.

• Assess and track customer progress towards critical and key performance indicators, providing reports both internally and externally.

• Establish a regular meeting schedule (weekly, monthly, quarterly) with each assigned client, conducting discovery meetings and executive business reviews.

• Build a trusted advisory relationship with each assigned customer, driving ongoing value from our solutions and services.

• Identify, manage, and swiftly act on up-selling and cross-selling opportunities.

• Advocate for the voice of the customer within the organization to shape our sales strategies and product development roadmap.

• Discover opportunities for customers to become brand champions and advocates, and create testimonials and case studies.

• Participate in workshops to assist customers in maximizing the value of the VGS solution.

⛳️ Requirements

• Minimum of 4 years of customer-facing experience, primarily as an Account Manager, with a proven track record of enhancing satisfaction, driving adoption, retention, and revenue growth.

• Proven experience in expanding an existing account base, comfortable with pitching new products and negotiating terms.

• Demonstrated ability to maintain at least 95% renewal revenue to reduce churn.

• Drive business growth through increased customer advocacy.

• Experience working with complex, multi-divisional, and geographically diverse customers.

• Proven record of driving process improvements and establishing new processes in a startup setting.

• Exceptional leadership, project management, and presentation skills, coupled with a proactive approach.

• High degree of empathy, impressive executive presence, and strong communication skills.

• Ability to create order in ambiguous situations and design effective processes.

• Experience collaborating cross-functionally with Sales, Product, Marketing, Engineering, and Compliance/Legal teams.

• Familiarity with tokenization, payment processing, cryptology, and security products is highly desirable.

• Creative thinker who thrives in a fast-paced startup environment.

• Willingness to travel as required.

• BA/BS degree preferred.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health benefits, including medical, dental, and vision.

• Flexible working hours and remote work options.

• Opportunities for professional development and career advancement.

• A dynamic and innovative work environment.