Senior Account Manager

This is a fully remote position, open to applicants in California, +13 more states.

📋 Description

• Take ownership of a portfolio of strategic accounts, fully responsible for retention, growth, customer outcomes, and the long-term health of partnerships, acting as the CEO for each account.

• Establish trusted relationships with executives and daily contacts at customer organizations to enhance alignment, advocacy, and long-term loyalty.

• Enhance net dollar retention through expansion efforts, renewals, increased product usage, and the identification of new use cases across the customer landscape.

• Gain a comprehensive understanding of each customer’s business model, priorities, success metrics, and evolving requirements to proactively shape account strategies.

• Broaden relationships by consistently presenting solutions, products, and ideas that assist customers in achieving their goals and extracting greater value from Veriff.

• Act as the strategic coordinator among internal teams, closely collaborating with Account Executives, Solutions Engineers, Support, Product, Engineering, Marketing, and Operations to align resources and drive outcomes.

• Lead intricate customer initiatives from conception to execution, particularly in non-standard or highly customized scenarios where there is no established playbook.

• Identify gaps in processes, friction points, and recurring customer needs, and contribute to the development of new processes, playbooks, and scalable solutions that enhance the customer experience and internal execution.

• Manage escalations and critical business issues with urgency, sound judgment, and clear communication to maintain trust and facilitate resolution.

• Utilize data and analytical tools to evaluate account performance, discover opportunities, monitor risks, and inform strategic decisions.

• Effectively communicate progress, risks, opportunities, and strategic plans to both internal leadership and external stakeholders.

• Represent the voice of the customer internally while balancing commercial priorities and the value of long-term partnerships.

⛳️ Requirements

• Over 10 years of Account Management experience in the SaaS industry, focusing on strategic, enterprise accounts.

• Proven track record of achieving or surpassing quotas while ensuring high levels of customer satisfaction and advocacy.

• Demonstrated ability to collaborate with customers and internal stakeholders to enhance product usage and drive net dollar retention.

• Strong experience in cross-functional collaboration with Account Executives, Solutions Engineers, Support, Product, and Engineering teams to promote adoption and maintain a continuous feedback loop with customers.

• Proficiency in utilizing analytics, dashboards, and data-driven decision-making to enhance account performance and business outcomes.

• Familiarity with or training in a structured sales methodology (e.g., Winning by Design, MEDDIC, Challenger) and the ability to apply it to drive customer value.

• Experience in a global scaleup or startup environment, with a proven ability to excel in fast-paced, high-growth, and evolving operational models.

🏝️ Benefits

• Additional recharge days each year on top of your annual vacation allowance.

• Stock options that allow you to share in our success.

• Comprehensive medical, dental, and vision insurance to ensure you feel great both physically and mentally.

• Learning and Development and Health & Sports budgets that you can customize to suit your individual needs.

• Four weeks of fully paid sabbatical leave upon reaching your 5th work anniversary.