Senior Account Manager

This is a fully remote position, open to applicants in Australia.

📋 Description

• Oversee Renewals: Assume responsibility for the renewal process of a key account portfolio, ensuring timely and effective contract renewals.

• Revenue Preservation: Develop and implement strategies to protect existing revenue by proactively identifying and mitigating risks before they impact the business.

• Revenue Growth: Work alongside sales teams to discover upsell and cross-sell opportunities within your accounts, contributing to overall revenue enhancement.

• Contract Negotiation: Spearhead negotiations for renewals and expansions, collaborating closely with legal and finance teams to create advantageous agreements.

• Market Intelligence: Remain updated on industry trends, competitive dynamics, and client requirements to provide informed recommendations that enhance client value and satisfaction.

• Team Collaboration: Collaborate with sales, customer success, and marketing teams to align on account strategies, ensuring a unified approach to client development.

• Reporting & Analytics: Monitor and report on renewal rates, upsell achievements, and overall account health, utilizing data to guide decision-making and strategy modifications.

⛳️ Requirements

• Commercial Experience: Previous experience as a Senior Account Manager or in a related commercial role, with a proven track record in SaaS renewals and revenue enhancement.

• Cyber Security Acumen: A strong understanding of the cyber security sector, particularly in Third-Party Risk Management (TPRM).

• Negotiation Expertise: Demonstrated capability to negotiate contracts and renewals, balancing client aspirations with corporate objectives.

• Strategic Perspective: Ability to strategically consider account growth, identifying expansion opportunities and mitigating potential risks.

• Data-Driven Approach: Skilled in leveraging data to inform decisions, with a focus on metrics influencing renewals and revenue growth.

• Collaborative Spirit: Proven ability to effectively engage with cross-functional teams to drive account success.

• We seek an individual who thrives amidst change and is curious about it—especially regarding the adoption of AI tools that can enhance our work processes.

🏝️ Benefits

• Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being.

• WFH set-up allowance: To ensure you have the right environment to work in, we will assist you in setting up within your first 3 months at UpGuard.

• $1500 USD annual Learning & Development allowance: To support your career growth, all team members can expense development opportunities against this allowance.

• Annual leave: PTO plus two additional UpGuardian leave days to allow you time to recharge.

• 18 weeks paid Parental Leave: Applicable regardless of parenting role.

• Personal Leave Allowance: Includes sick and carer’s leave.

• Fully remote working environment: While we have physical offices in Sydney & Hobart, attendance is not compulsory.

• Top-spec hardware: All team members will receive high-quality laptops suitable for their roles.

• Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to assist in their work.