Senior Account Manager

This is a fully remote position, open to applicants in Poland.

📋 Description

• Enhance Communication Efficiency: Develop and automate account management workflows to enhance communication channels, streamline problem resolution, and effectively monitor performance.

• Proactively collect insights from creators and agencies, keep an eye on industry trends, and convert market feedback into actionable product strategies.

• Maintain high standards of creator representation on the platform, focusing on content quality, chat standards, and overall performance metrics.

• Boost Creator-Driven Traffic Performance: Amplify the effectiveness of creator-led promotions across their social media platforms. Ensure consistency in model posting and oversee weekly promotion delivery assessments.

• Empower creators to effectively advocate for new product features to augment their earnings.

• Scale & Streamline Creator Cabinet Operations: Facilitate cross-functional processes for the ongoing evolution of the Creator Cabinet initiative. Integrate our internal tools into the daily promotional workflows of creators as a primary production resource.

• Consolidate creator analytics from the Creator Cabinet, Reports, and our internal systems into a centralized, industry-standard performance framework.

• Oversee and enhance creator payout operations to guarantee timely and precise payments.

⛳️ Requirements

• Financial & Analytical Proficiency: Proficient in 1C and Excel (including advanced formulas, pivot tables, data analysis, reporting, and dashboard creation), with a strong understanding of accounting, invoicing, and financial operations.

• Digital & AI Tools Expertise: Experienced in utilizing AI and digital platforms such as Higgsfield and Atlas Cloud, along with analytics tools for KPI monitoring, data visualization, and performance tracking (e.g., Superset).

• Project & Cross-Functional Management: Skilled in coordinating workflows and managing projects using tools like Slack, Jira, and internal systems, ensuring effective communication and alignment among teams.

• Emotional Intelligence & Communication Skills: Strong interpersonal abilities with the capacity to comprehend varied personalities and motivations, engage in active listening, build trust, and communicate with empathy and tact.

• Problem-Solving & Crisis Management: Ability to stay composed and professional under pressure, quickly identify challenges, implement practical solutions, and ensure smooth operational processes.

• Adaptability & Collaborative Mindset: Willingness to adjust strategies across diverse cultures, markets, and stakeholder requirements, while effectively collaborating with cross-functional teams and embracing feedback for improved results.

🏝️ Benefits

• REMOTE OPPORTUNITY to work full-time;

• Vacation of 28 calendar days annually;

• 7 wellness days per year (time off) available for personal issues or recovery without necessitating sick leave;

• Bonuses up to $5000 for referring successful candidates for positions within the company;

• 50% coverage for professional training, international conferences, and meetings;

• Corporate discount for English language lessons;

• Health benefits;

• If ineligible for corporate medical insurance, the company will reimburse up to $1,000 gross annually per employee, which can be utilized for personal health insurance or medical fees for oneself and immediate family (spouse, children);

• Workplace organization: The company provides all employees with a well-equipped workplace and necessary equipment (desk, chair, wifi, etc.) in our offices or co-working spaces. For remote locations, the company reimburses workplace expenses up to $1,000 gross once every three years, as per paychecks. This allowance can be used for co-working space rent or home office setup (desk, chair, internet, etc.) during that three-year period;

• Internal gamified gratitude system: earn bonuses from colleagues and redeem them for merchandise, team-building activities, massage certificates, etc.