Senior Account Manager

This is a fully remote position, open to applicants in Europe.

📋 Description

• Assume responsibility for a designated seller portfolio, concentrating on account expansion and discovering new opportunities across various countries, categories, and products.

• Develop and sustain solid relationships with sellers, serving as their reliable partner while consistently representing refurbed’s interests.

• Act as a problem-solver and advocate for your accounts, working collaboratively with internal teams to identify solutions and foster innovation.

• Facilitate a seamless operational setup and ongoing performance by guiding sellers through our marketplace procedures and collaborating closely with cross-functional teams.

• Evaluate performance and pinpoint growth opportunities, assisting sellers in maximizing their potential on the platform.

• Become a member of an international, dynamic, and hands-on team characterized by flat hierarchies and direct engagement with leadership to drive strategic initiatives.

⛳️ Requirements

• You possess a university degree and have a minimum of 5 years of experience in Account Management, preferably within marketplace businesses.

• You are proficient in both German and English at a professional level and can negotiate in both languages at the C-level.

• Demonstrated experience in managing and growing accounts, enhancing performance, and coordinating operational projects with a proactive and entrepreneurial approach.

• You have a passion for working with people and can effectively communicate, influence, and build trust with stakeholders at various levels.

• You bring a technology and AI-first mindset to your work, along with strong critical thinking abilities.

• You exhibit resilience, learning from setbacks without losing momentum, and adopt a structured, analytical approach to problem-solving.

🏝️ Benefits

• You'll have access to a dedicated learning budget within your department to support your growth, whether it's through courses, conferences, or other learning opportunities that are important to you.

• We collaborate with Likeminded, providing you private sessions with experts for your personal development and mental well-being.

• We regularly host internal workshops, enabling our teams to enhance their skills in various areas and improve collaboration across departments.

• We prioritize a healthy work/life balance. We not only support a fully remote work environment but also offer the option to work from our beautiful office in the vibrant heart of Vienna – we love dogs, so feel free to bring your furry companion too 😊

• Additionally, you will be invited to participate in our office weeks, which occur three times a year, giving you the opportunity to work alongside your colleagues and enjoy team-building events and on-site workshops.