Senior Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Provide advanced-level assistance to the Employer Account Executive and Employer Groups.

• Drive client communications, client-facing initiatives, as well as product and program recommendations.

• Address issues with Employer Groups and Health Plan Leadership while coordinating process enhancements.

• Develop business cases and lead or support initiatives related to clients, implementations, performance standards, and cost justifications.

• Analyze reporting requests and present pertinent information to aid client and leadership decision-making.

• Optimize pharmacy expenditures for current small employer accounts by utilizing Prime products and services.

• Organize regular meetings for Employer Groups and promote product opportunities.

• Assist with client audits, presentations, client visits, and health fairs.

• Record account interactions, risks, decisions, and actions within Salesforce CRM.

• Support the retention of Employer Groups through proactive issue resolution and relationship management.

• Mentor and train the Employer Account Management team.

• Maintain standard operating procedures for initiatives specific to clients.

• Perform additional duties as assigned.

⛳️ Requirements

• Bachelor's degree in business or a related field, or a comparable combination of education and/or work experience.

• High school diploma from an accredited institution or equivalent GED is required.

• Minimum of 5 years of experience in Client Service/Account Management.

• Must be eligible to work in the United States without requiring a work visa or residency sponsorship.

• Capability to create effective sales messages, presentations, and proposals that facilitate sales.

• Strong interpersonal skills, meeting facilitation abilities, conflict resolution, consensus-building, collaboration, and influencing skills.

• Ability to balance compliance, business objectives, and competing goals and risks.

• Excellent organization, prioritization, attention to detail, and ability to manage multiple complex projects under pressure and tight deadlines.

• Proficient in managing complex information and developing well-reasoned solutions for clients.

• Ability to work effectively within a matrixed team environment.

• A Master's or advanced degree is preferred.

• Leadership and/or project management experience is preferred.

• Experience in the healthcare or PBM industry is preferred.

• Experience as a Pharmacy Technician and/or CPhT certification is preferred.

• Must adhere to job-specific security responsibilities, controls, legal, regulatory, contractual, and internal policy requirements.

• Must be capable of performing essential job functions, with reasonable accommodations available upon request.

🏝️ Benefits

• Potential salary range of $81,000.00–$138,000.00 based on experience and skills.

• Reasonable accommodations are provided for employees with disabilities.

• Equal opportunity and affirmative action employment.

• Tobacco-Free Workplace.