Senior Account Manager

📋 Description

• Oversee high-profile client accounts from start to finish across Amazon and various marketplaces, managing strategy, implementation, and performance metrics.

• Act as the main client liaison - facilitate discussions, present strategic recommendations, and influence essential business decisions with senior leaders, including C-suite executives.

• Formulate yearly strategic roadmaps, growth strategies, promotional schedules, and business assessments with a strong emphasis on profitability and performance scaling.

• Guide and mentor Account Managers/Associates; offer coaching, distribute workloads, provide feedback, and support career development.

• Ensure seamless execution across media, creative, retail, supply chain coordination, and marketplace operations.

• Foster trust with clients through education, guidance, performance transparency, and proactive recommendations.

• Discover growth opportunities, initiate upsell strategies, and explore ways to expand existing project scopes.

• Prepare presentation materials, lead all client meetings, maintain call notes, action items, and ensure follow-through.

• Track account performance, regularly review reports, and convert data into clear insights and actionable next steps.

• Collaborate across media, retail, creative, and analytics teams to ensure comprehensive success.

• Represent the client internally and guarantee alignment on deadlines, responsibilities, and quality of execution.

• Create and apply best practices, improve standard operating procedures, develop onboarding materials, and create training resources.

• Contribute to thought leadership, facilitate internal training sessions, and participate in new business presentations.

• Keep abreast of the latest Amazon programs, beta features, algorithm changes, policy updates, and marketplace opportunities.

• Assist brands in innovating beyond fundamental Amazon execution through channel diversification and creative experimentation.

⛳️ Requirements

• A minimum of 6 years of experience in eCommerce, digital media, or marketplace management, with a strong focus on Amazon.

• Demonstrated experience in managing enterprise-level accounts and engaging in discussions at the executive level.

• Previous experience in managing and developing a team with high expectations for ownership and delivery.

• Excellent presentation, communication, and client-facing skills; comfortable leading discussions and providing constructive feedback.

• Highly organized, responsive, detail-oriented, and capable of managing multiple projects simultaneously.

• Strong analytical skills with proficiency in Excel/Sheets, able to extract insights and translate them into strategic direction.

• A commercially minded individual with the ability to identify revenue opportunities and influence decision-making processes.

• Growth-oriented, accountable, collaborative, and driven to cultivate strong, long-term relationships.

🏝️ Benefits

• Competitive compensation aligned with experience and market standards.

• Remote-first flexibility - work from anywhere, with trust and autonomy.

• Global collaboration - engage with experts across various regions and time zones.

• Career advancement and development - opportunities to progress as we grow.

• 5-Year Sabbatical + Travel Stipend - After your 5-year milestone, enjoy a fully paid month-long sabbatical, plus travel reimbursement to enhance your experience.

• A positive-energy culture - rooted in respect, inclusion, and accountability.

• A meaningful impact by assisting some of the world's most innovative brands in their growth journeys.