Senior Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Collaborate with senior client stakeholders to manage and expand intricate programs with Amazon, MELI, and Walmart, acting as a strategic consultant and primary liaison.

• Direct comprehensive account strategies for Mercado Libre, Amazon, and other marketplaces, emphasizing eCommerce growth, retail essentials, and performance enhancement.

• Formulate and implement long-term strategic roadmaps aligned with client business objectives, revenue expansion, and marketplace development.

• Recognize, define, and pursue new opportunities in media, retail operations, creative, and marketplace capabilities.

• Conduct business reviews and executive presentations, providing clear, data-driven insights and forward-looking recommendations.

• Convert marketplace data into actionable strategies, balancing performance, efficiency, and brand goals.

• Manage cross-functional delivery with internal media, creative, retail, and sales teams, ensuring adherence to timelines, quality standards, and accountability.

• Actively monitor account health, identify potential risks early, and independently resolve complex client or performance challenges.

• Handle all client communications, meetings, presentations, and deliverables with a strong emphasis on clarity, precision, and follow-through.

• Guide junior account team members and contribute to the development of internal best practices, playbooks, and process enhancements.

• Stay informed about Amazon and marketplace trends, policy changes, and emerging opportunities, sharing insights both internally and externally.

• Assist in onboarding new clients and help establish scalable, repeatable account management standards.

• Foster innovation beyond core Amazon programs, broadening into additional marketplaces or capabilities as client maturity advances.

⛳️ Requirements

• A Bachelor’s degree in marketing, advertising, business, or a related discipline.

• Over 5 years of experience in eCommerce, digital media, or roles focused on marketplaces.

• Proven track record of managing senior client relationships and overseeing complex, high-impact accounts.

• Strong understanding of Mercado Libre and Amazon advertising, retail fundamentals, and marketplace operations.

• Demonstrated capacity to think strategically while executing with precision and independence.

• Exceptional communication, presentation, and stakeholder management abilities.

• Highly organized, detail-oriented, and commercially savvy, with sound business judgment.

• Proficient in leading cross-functional teams and influencing without direct authority.

• Fluent in both Spanish and English (written and spoken).

• Proficient in Google Workspace or Microsoft Office applications.

• Experience in mentoring or guiding junior team members is preferred.

🏝️ Benefits

• Competitive compensation that reflects experience and market standards.

• Remote-first flexibility - the ability to work from anywhere, with trust and independence.

• Global collaboration - engagement with experts across various regions and time zones.

• Opportunities for career growth and professional development as we scale.

• 5-Year Sabbatical + Travel Stipend - After completing five years, enjoy a fully paid month-long sabbatical, along with a travel reimbursement to enrich your experience.

• A positive-energy culture rooted in respect, inclusion, and accountability.

• A meaningful impact in assisting some of the world’s most progressive brands to grow.