Senior Account Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Manage client relationships from start to finish - act as the primary liaison for senior stakeholders (including C-suite), lead all meetings and presentations, set expectations, and foster enduring trust.

• Develop marketplace strategy - create annual brand strategies, marketing and promotional initiatives, and supply chain recommendations.

• Proactively identify new workstreams and upselling opportunities.

• Implement and oversee cross-functional delivery - collaborate with media, retail, creative, and sales teams to ensure timely and high-quality project completion.

• Take ownership of reporting, recaps, and action items.

• Stay informed about the platform - track Amazon and marketplace updates, relay pertinent changes to clients, and convert new opportunities into actionable recommendations.

• Contribute to agency development - assist in new business pitches, establish internal best practices and SOPs, enhance agency thought leadership, and conduct onboarding/training sessions as required.

⛳️ Requirements

• Over 5 years of experience in eCommerce, digital media, or marketplace marketing - possessing hands-on expertise with Amazon, including advertising, retail fundamentals, and platform tools/programs.

• Experience with additional global marketplaces and advertising platforms, such as Mercado Livre, Shopee, Shein, AliExpress, and tools like VTEX Ads and Topsort.

• Background in an agency setting, preferably marketplace or eCommerce-focused, with experience managing multiple client accounts simultaneously.

• Demonstrated ability to manage senior client relationships, align on business objectives, and convert strategy into measurable results.

• Outstanding communicator at all levels - capable of presenting to a CMO and mentoring a junior analyst in the same day.

• Advanced or fluent English skills, with the capability to engage in conversations with international teams.

• Highly organized, commercially astute, and comfortable navigating ambiguity.

• Proficient in Excel and PowerPoint; adept in data-driven environments.

🏝️ Benefits

• 💰 Competitive compensation aligned to experience and market benchmarks

• 💻 Remote-first flexibility - work from anywhere, with trust and autonomy

• 🌎 Global collaboration - working with experts across regions and time zones

• 🚀 Career growth and development - opportunities to evolve as we scale

• 🏝️ 5-Year Sabbatical + Travel Stipend - After your 5-year anniversary, take a fully paid month-long sabbatical, plus a travel reimbursement to make your experience restorative and inspiring

• 💬 Positive-energy culture - grounded in respect, inclusion, and accountability

• 🏆 Meaningful impact helping some of the world’s most progressive brands grow